Refund and Cancellation Policy

Service provider

The website dndteams.com and all services offered under the DND Teams brand are provided by HYRAX COMMUNICATION PRIVATE LIMITED, a private limited company incorporated in India ("the Company"). DND Teams is a brand of HYRAX COMMUNICATION PRIVATE LIMITED. In this document, "DND Teams", "we", "us" and "our" refer to HYRAX COMMUNICATION PRIVATE LIMITED.

GSTIN: 23AAECH2835H1ZU
Registered office: II Floor, Shop No. 6, Alerk Apartment, Near Data Colony, Airport Road, Bhopal, Madhya Pradesh, India
Email: info@dndteams.com · Phone: +91 88890 28885

Scope of This Policy

This Refund and Cancellation Policy applies to services purchased from DND Teams, including website designing, SEO, digital marketing, social media management, bulk SMS, WhatsApp Business API, voice call and RCS messaging services. Where a signed proposal, quotation or agreement sets different terms for a specific engagement, those terms apply to that engagement.

All amounts are payable in Indian Rupees unless agreed otherwise, and applicable taxes such as GST are charged in addition to the fees quoted.

Prepaid Messaging Credits (SMS, WhatsApp, Voice and RCS)

Messaging credits and balances are prepaid. Credits that have been used, including messages submitted to operators or platforms whether or not they are ultimately delivered or read, are non-refundable.

Unused credits are generally not refundable in cash, but may be carried forward within their validity period or adjusted against other services at our discretion. If we are unable to activate a service for reasons within our control, we will refund the unused prepaid amount.

Platform and operator charges, such as WhatsApp conversation charges levied by Meta, DLT registration fees and telecom charges, are passed through at cost and cannot be refunded once incurred.

Set-up and Registration Fees

One-time set-up fees, such as account configuration, DLT entity, header and template registration, WhatsApp Business API onboarding, sender ID or brand verification, IVR configuration and software integration, cover work carried out at the start of an engagement. Once that work has started, set-up fees are non-refundable, including where a third-party platform or regulator rejects or delays an application for reasons outside our control.

Monthly Services

Monthly services such as SEO, social media management, digital marketing management, website maintenance and messaging platform subscriptions can be cancelled by giving written notice (email or WhatsApp is acceptable) of at least 30 days, or the notice period stated in your proposal.

Fees for the current billing month and the notice period remain payable. Fees already paid for a month in which work has started are not refundable, and any minimum term agreed in your proposal applies.

Advertising budgets paid directly to platforms such as Google or Meta are controlled by those platforms. Any unspent budget held in an ad account in your name remains yours; refunds of platform balances follow the platform's own policies.

Website and Development Projects

Website and development projects are billed in stages, typically an advance before work begins and further payments at agreed milestones such as design approval, development completion and launch.

If you cancel a project, payments for completed stages are non-refundable, and work completed in the current stage is billed in proportion to the work done. The advance covers planning and initial design and is non-refundable once work has started.

Third-party costs bought for your project, such as domains, hosting, premium themes, plugins, fonts, stock media or software licences, are non-refundable once purchased, and they remain yours to use.

Cancellation by DND Teams

We may suspend or cancel a service if fees are unpaid, if the service is used to send spam, fraudulent, misleading or illegal content, or if an operator, platform or authority requires it. In cases of misuse, fees for services already provided and credits already used are not refundable. If we cancel for reasons unrelated to misuse or non-payment, we will refund fees paid for work not yet carried out.

How to Request a Cancellation or Refund

Send your request to info@dndteams.com or WhatsApp +91 88890 28885 with your name, business name, invoice or quotation number and the reason for the request. We aim to acknowledge requests within two working days.

Approved refunds are processed to the original payment method, or by bank transfer to the account the payment came from, usually within 7 to 10 working days of approval. Bank or payment-gateway charges may be deducted where they are not recoverable.

Disputes

If you are not satisfied with how a request has been handled, please contact us first so we can try to resolve it. These terms are read together with our Terms and Conditions, which include the governing law and jurisdiction.