Privacy Policy

Service provider

The website dndteams.com and all services offered under the DND Teams brand are provided by HYRAX COMMUNICATION PRIVATE LIMITED, a private limited company incorporated in India ("the Company"). DND Teams is a brand of HYRAX COMMUNICATION PRIVATE LIMITED. In this document, "DND Teams", "we", "us" and "our" refer to HYRAX COMMUNICATION PRIVATE LIMITED.

GSTIN: 23AAECH2835H1ZU
Registered office: II Floor, Shop No. 6, Alerk Apartment, Near Data Colony, Airport Road, Bhopal, Madhya Pradesh, India
Email: info@dndteams.com · Phone: +91 88890 28885

Introduction

This Privacy Policy explains how DND Teams ("we", "us", "our") collects, uses, stores and protects personal data when you visit dndteams.com, submit an enquiry or use our services. We are committed to handling personal data responsibly and in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and rules made under it, as they apply to us.

By using this website or submitting your details, you acknowledge that you have read this policy. If you do not agree, please do not submit personal data through the website.

Information We Collect

Information you provide: when you fill in our enquiry form, call us, email us or message us on WhatsApp, we may collect your name, phone number, email address, city, business details, the service you are interested in and any information you include in your message.

Information collected automatically: like most websites, our hosting server may log technical information such as your IP address, browser type, device type, pages visited and the date and time of access. This is used for security, troubleshooting and understanding how the website is used.

Client campaign data: when clients use our messaging services, they may share contact lists and message content with us. We process this data only on the client's instructions and for the purpose of delivering the agreed service. Clients are responsible for having the necessary consent from their recipients.

How We Use Your Information

We use personal data to respond to enquiries and provide quotations; to deliver, manage and support the services you request; to send service-related communication such as updates, invoices and reminders; to improve our website and services; to comply with legal, regulatory and telecom requirements, including TRAI regulations; and to protect against fraud, spam and misuse.

We do not sell your personal data. We will only send you marketing communication where permitted by law, and you can opt out at any time.

Legal Basis and Consent

Where we rely on your consent, for example when you tick the consent box on our enquiry form, you may withdraw it at any time by contacting us. Withdrawal does not affect processing carried out before it. We may also process data where it is necessary for legitimate uses permitted by law, such as responding to a request you made or complying with a legal obligation.

Sharing of Information

We may share personal data with trusted service providers who help us operate our business, such as hosting providers, email services, telecom operators, DLT platforms, messaging platforms including Meta's WhatsApp Business Platform, and analytics tools. These parties receive only the data they need to perform their function.

We may also disclose information if required by law, regulation, court order or a lawful request from a government authority, or to protect our rights, users or the public.

Cookies and Analytics

This website uses minimal cookies. If we use analytics or advertising tools such as Google Analytics or Meta Pixel, they may set cookies to help us understand visits and measure campaigns. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Data Retention and Security

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law, accounting or regulatory obligations. We use reasonable technical and organisational safeguards to protect personal data, including access controls and secure connections. However, no method of transmission or storage is completely secure.

Your Rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or update it, ask us to erase it where it is no longer needed, withdraw consent and raise a grievance. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Third-Party Links

Our website may contain links to third-party websites and services, such as WhatsApp or social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Messaging Data Processed for Clients

Where we send SMS, WhatsApp, voice or RCS messages on behalf of a client, the client decides which recipients are contacted and for what purpose, and is responsible for obtaining any consent required by law. We process such recipient data only to deliver the client's campaigns, maintain delivery records required by telecom operators or regulators, and provide reports to the client. We do not use client recipient lists for our own marketing.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Please review it periodically.

Contact and Grievances

For any questions, requests or grievances about this policy or your personal data, contact us at info@dndteams.com or call +91 88890 28885. Postal location: II Floor, Shop No. 6, Alerk Apartment, Near Data Colony, Airport Road, Bhopal, Madhya Pradesh, India.