RCS template · Utility
Pickup Scheduled RCS Template for Logistics & Courier Companies
A ready-to-adapt RCS message for logistics, courier and transport companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send to the shipper when a pickup is scheduled. For logistics, courier and transport companies, this is one of the everyday messages that keeps consignees and shippers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Shippers choose logistics partners on reliability, coverage and visibility.
The RCS Template
Pickup Scheduled
Your pickup request {ref} with [Business Name] is scheduled for {date} between {slot}. Please keep the packages ready with invoices.SMS fallback (India, DLT format)
Your pickup request {#var#} with [Business Name] is scheduled for {#var#} between {#var#}. Please keep the packages ready with invoices.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {ref} | Ref | PK-8821 |
| {date} | Date | 17 Oct |
| {slot} | Slot | 11 AM and 2 PM |
Filling in each placeholder
- Ref (sample: PK-8821): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Date (sample: 17 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Slot (sample: 11 AM and 2 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 3 placeholders and a body of 132 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
Rules to keep in mind for Logistics & Courier Companies
Delivery messages are transactional and should only contain shipment information; promotional content needs separate consent. Consignee phone numbers belong to the shipper's customer relationship and must be used only for delivery purposes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Where this message fits for Logistics & Courier Companies
Businesses choose couriers based on price, coverage, speed and tracking, often after a trial shipment, while recipients judge the service by delivery updates. Missed deliveries and unclear tracking are the main complaints.
Search and sales outreach win business clients; WhatsApp and SMS send tracking and delivery slot updates to recipients; voice IVR handles delivery rescheduling; email sends invoices and reports to clients.
Campaign ideas that pair with this template
- Delivery slot confirmation with rescheduling options
- Proof of delivery messages with photos
- Monthly service reports for business clients
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a logistics company send the pickup scheduled message?
Send to the shipper when a pickup is scheduled. Automate it from your software where possible so it is never forgotten.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my logistics company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Logistics & Courier Companies
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