RCS template · Utility

Out for Delivery RCS Template for Logistics & Courier Companies

A ready-to-adapt RCS message for logistics, courier and transport companies, with placeholders, sample values and compliance notes.

When to Send This Message

Send to the consignee on the delivery day. For logistics, courier and transport companies, this is one of the everyday messages that keeps consignees and shippers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.

Shippers choose logistics partners on reliability, coverage and visibility.

The RCS Template

Rich card · Verified sender: [Business Name]

Out for Delivery

Your parcel {awb} from {sender} is out for delivery today with [Business Name]. Delivery executive: {executive} ({phone}).

RescheduleCall us

SMS fallback (India, DLT format)

Your parcel {#var#} from {#var#} is out for delivery today with [Business Name]. Delivery executive: {#var#} ({#var#}).

Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.

Placeholders and Sample Values

Placeholder	Meaning	Sample value
{awb}	Awb	BPL123456789
{sender}	Sender	the seller
{executive}	Executive	Ramesh
{phone}	Phone	98XXXXXXXX

Filling in each placeholder

Awb (sample: BPL123456789): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
Sender (sample: the seller): Keep the value short and specific; test the longest realistic value to check the message still reads well.
Executive (sample: Ramesh): Keep the value short and specific; test the longest realistic value to check the message still reads well.
Phone (sample: 98XXXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.

This template has 4 placeholders and a body of 122 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.

Category and Approval

Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.

Compliance Checklist

Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.

Rules to keep in mind for Logistics & Courier Companies

Delivery messages are transactional and should only contain shipment information; promotional content needs separate consent. Consignee phone numbers belong to the shipper's customer relationship and must be used only for delivery purposes.

General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.

Tips for Better Results

Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Use the customer's name and a reference number so the message is easy to trust and to search for later.

Where this message fits for Logistics & Courier Companies

Businesses choose couriers based on price, coverage, speed and tracking, often after a trial shipment, while recipients judge the service by delivery updates. Missed deliveries and unclear tracking are the main complaints.

Search and sales outreach win business clients; WhatsApp and SMS send tracking and delivery slot updates to recipients; voice IVR handles delivery rescheduling; email sends invoices and reports to clients.

Campaign ideas that pair with this template

Delivery slot confirmation with rescheduling options
Proof of delivery messages with photos
Monthly service reports for business clients

Need this RCS template set up?

We register, submit and connect templates for you, and send test messages before launch.

WhatsApp Us Call +91 88890 28885 Enquiry Form

Quotes in USD for international clients.

Questions About This Template

When should a logistics company send the out for delivery message?

Send to the consignee on the delivery day. Automate it from your software where possible so it is never forgotten.

Do RCS messages need brand verification?

Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.

Can I add images to this message?

Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.

Can DND Teams set this up for my logistics company?

Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.