WhatsApp template · Utility
Pickup Scheduled WhatsApp Template for Logistics & Courier Companies
A ready-to-adapt WhatsApp message for logistics, courier and transport companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send to the shipper when a pickup is scheduled. For logistics, courier and transport companies, this is one of the everyday messages that keeps consignees and shippers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Shippers choose logistics partners on reliability, coverage and visibility.
The WhatsApp Template
Your pickup request {{1}} with [Business Name] is scheduled for {{2}} between {{3}}. Please keep the packages ready with invoices.[Business Name]
Example with sample values
Your pickup request PK-8821 with [Business Name] is scheduled for 17 Oct between 11 AM and 2 PM. Please keep the packages ready with invoices.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Ref | PK-8821 |
| {{2}} | Date | 17 Oct |
| {{3}} | Slot | 11 AM and 2 PM |
Filling in each placeholder
- Ref (sample: PK-8821): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Date (sample: 17 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Slot (sample: 11 AM and 2 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 3 placeholders and a body of 132 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.
- The template is approved in the correct category before sending; utility and authentication templates cannot carry promotional content.
- The customer has opted in to receive WhatsApp messages from your business, and you keep a record of the opt-in.
Rules to keep in mind for Logistics & Courier Companies
Delivery messages are transactional and should only contain shipment information; promotional content needs separate consent. Consignee phone numbers belong to the shipper's customer relationship and must be used only for delivery purposes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a logistics company send the pickup scheduled message?
Send to the shipper when a pickup is scheduled. Automate it from your software where possible so it is never forgotten.
Why is this template in the Utility category?
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Can I change the wording?
Yes. Adapt the text to your business, but keep it clear and specific, keep variables in order and submit realistic sample values. Any change to an approved template needs re-approval.
Can DND Teams set this up for my logistics company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for Logistics & Courier Companies
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