WhatsApp template · Authentication
Delivery OTP WhatsApp Template for Logistics & Courier Companies
A ready-to-adapt WhatsApp message for logistics, courier and transport companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send to the consignee for OTP-verified delivery of high-value parcels. For logistics, courier and transport companies, this is one of the everyday messages that keeps consignees and shippers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Consignees mainly want to know when a parcel will arrive and how to reschedule, so proactive status messages reduce failed deliveries and support calls.
The WhatsApp Template
{{1}} is your verification code. For your security, do not share this code.This code expires in 10 minutes.
Example with sample values
4821 is your verification code. For your security, do not share this code.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Otp | 4821 |
Filling in each placeholder
- Otp (sample: 4821): Generate a fresh random code for each request; 4 to 6 digits is typical.
This template has 1 placeholder and a body of 134 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Authentication templates use a fixed format set by Meta: the code, an optional security disclaimer and an optional expiry notice, with a copy-code or one-tap button. You cannot add custom promotional text to them.
Compliance Checklist
- The template is approved in the correct category before sending; utility and authentication templates cannot carry promotional content.
- The customer has opted in to receive WhatsApp messages from your business, and you keep a record of the opt-in.
- Variables are numbered in order and you provide sample values when submitting; avoid starting or ending the body with a variable.
Rules to keep in mind for Logistics & Courier Companies
Delivery messages are transactional and should only contain shipment information; promotional content needs separate consent. Consignee phone numbers belong to the shipper's customer relationship and must be used only for delivery purposes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Rate-limit OTP requests to protect against abuse and unnecessary costs.
- Generate a new random code for each request and expire it quickly.
Where this message fits for Logistics & Courier Companies
Businesses choose couriers based on price, coverage, speed and tracking, often after a trial shipment, while recipients judge the service by delivery updates. Missed deliveries and unclear tracking are the main complaints.
Search and sales outreach win business clients; WhatsApp and SMS send tracking and delivery slot updates to recipients; voice IVR handles delivery rescheduling; email sends invoices and reports to clients.
Campaign ideas that pair with this template
- Delivery slot confirmation with rescheduling options
- Proof of delivery messages with photos
- Monthly service reports for business clients
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a logistics company send the delivery otp message?
Send to the consignee for OTP-verified delivery of high-value parcels. Automate it from your software where possible so it is never forgotten.
Do WhatsApp templates need approval?
Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.
Can I change the wording?
Yes. Adapt the text to your business, but keep it clear and specific, keep variables in order and submit realistic sample values. Any change to an approved template needs re-approval.
Can DND Teams set this up for my logistics company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for Logistics & Courier Companies
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