WhatsApp template · Utility
Delivery Attempt Failed WhatsApp Template for Logistics & Courier Companies
A ready-to-adapt WhatsApp message for logistics, courier and transport companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send after an unsuccessful attempt. For logistics, courier and transport companies, this is one of the everyday messages that keeps consignees and shippers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Shippers choose logistics partners on reliability, coverage and visibility.
The WhatsApp Template
We tried to deliver parcel {{1}} today but could not reach you. Please choose a new delivery date here: {{2}} - [Business Name][Business Name]
Example with sample values
We tried to deliver parcel BPL123456789 today but could not reach you. Please choose a new delivery date here: https://example.com/r/LC2 - [Business Name]
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Awb | BPL123456789 |
| {{2}} | Link | https://example.com/r/LC2 |
Filling in each placeholder
- Awb (sample: BPL123456789): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Link (sample: https://example.com/r/LC2): Use your own short, recognisable domain; for SMS in India the domain must be whitelisted on DLT, and each variable is usually limited to 30 characters.
This template has 2 placeholders and a body of 128 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- Variables are numbered in order and you provide sample values when submitting; avoid starting or ending the body with a variable.
- Links point to your own website or a trusted domain, and button labels are short and clear.
- Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.
Rules to keep in mind for Logistics & Courier Companies
Delivery messages are transactional and should only contain shipment information; promotional content needs separate consent. Consignee phone numbers belong to the shipper's customer relationship and must be used only for delivery purposes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Getting the delivery attempt failed message right
Explain why the delivery failed, such as the address not found or the recipient not available, and offer simple options: reschedule, change the address, or collect from the nearest branch. Say how many attempts remain before the parcel is returned to the sender. A clear message here saves a second failed trip and reduces return costs.
Where this message fits for Logistics & Courier Companies
Businesses choose couriers based on price, coverage, speed and tracking, often after a trial shipment, while recipients judge the service by delivery updates. Missed deliveries and unclear tracking are the main complaints.
Search and sales outreach win business clients; WhatsApp and SMS send tracking and delivery slot updates to recipients; voice IVR handles delivery rescheduling; email sends invoices and reports to clients.
Campaign ideas that pair with this template
- Delivery slot confirmation with rescheduling options
- Proof of delivery messages with photos
- Monthly service reports for business clients
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a logistics company send the delivery attempt failed message?
Send after an unsuccessful attempt. Sending it at a consistent time builds trust and reduces follow-up calls.
Do WhatsApp templates need approval?
Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.
Can I change the wording?
Yes. Adapt the text to your business, but keep it clear and specific, keep variables in order and submit realistic sample values. Any change to an approved template needs re-approval.
Can DND Teams set this up for my logistics company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for Logistics & Courier Companies
This message on other channels
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