SMS template · Authentication
Delivery OTP SMS Template for Logistics & Courier Companies
A ready-to-adapt SMS message for logistics, courier and transport companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send to the consignee for OTP-verified delivery of high-value parcels. For logistics, courier and transport companies, this is one of the everyday messages that keeps consignees and shippers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Shippers choose logistics partners on reliability, coverage and visibility.
The SMS Template
India (DLT format)
{#var#} is the OTP to receive your parcel {#var#} from [Business Name]. Share it only with the delivery executive at the time of delivery.International (plain text)
{otp} is the OTP to receive your parcel {awb} from [Business Name]. Share it only with the delivery executive at the time of delivery.Example with sample values
4821 is the OTP to receive your parcel BPL123456789 from [Business Name]. Share it only with the delivery executive at the time of delivery.
With these sample values the message is 142 characters in the standard GSM-7 character set, which is 1 SMS part (square brackets count as two characters each). Long links or local-language (Unicode) text increase the count, as Unicode SMS allow 70 characters per single part.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {#var#} | Otp | 4821 |
| {#var#} | Awb | BPL123456789 |
Filling in each placeholder
- Otp (sample: 4821): Generate a fresh random code for each request; 4 to 6 digits is typical.
- Awb (sample: BPL123456789): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
This template has 2 placeholders and a body of 134 characters before values are filled in. Shorter messages cost less and are more likely to be read in full; aim to keep the filled-in message within one or two SMS parts.
Category and Approval
OTP messages are registered for one-time passwords only. Keep them short, state validity, and warn the customer never to share the code. Do not mix OTPs with any other content.
Compliance Checklist
- The header (sender ID) and the template are registered on a DLT platform, and the template text matches exactly, apart from the variables.
- Each {#var#} holds only the kind of value it was registered for; most platforms limit each variable to 30 characters.
- Any link uses a domain whitelisted for your header, as TRAI requires for URLs in commercial SMS.
Rules to keep in mind for Logistics & Courier Companies
Delivery messages are transactional and should only contain shipment information; promotional content needs separate consent. Consignee phone numbers belong to the shipper's customer relationship and must be used only for delivery purposes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our SMS compliance guide for India.
Tips for Better Results
- Rate-limit OTP requests to protect against abuse and unnecessary costs.
- Generate a new random code for each request and expire it quickly.
Where this message fits for Logistics & Courier Companies
Businesses choose couriers based on price, coverage, speed and tracking, often after a trial shipment, while recipients judge the service by delivery updates. Missed deliveries and unclear tracking are the main complaints.
Search and sales outreach win business clients; WhatsApp and SMS send tracking and delivery slot updates to recipients; voice IVR handles delivery rescheduling; email sends invoices and reports to clients.
Campaign ideas that pair with this template
- Delivery slot confirmation with rescheduling options
- Proof of delivery messages with photos
- Monthly service reports for business clients
Need this SMS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a logistics company send the delivery otp message?
Send to the consignee for OTP-verified delivery of high-value parcels. Sending it at a consistent time builds trust and reduces follow-up calls.
Can I send this SMS in India without DLT registration?
No. Commercial SMS in India must use a header and a content template registered on a DLT platform. Messages that do not match a registered template are blocked by the operator.
Which DLT category should I choose for this delivery otp message?
Usually Transactional or Service Implicit (OTP). The final category depends on your entity type, the consent you hold and your operator's guidelines, and we confirm it during registration.
Can DND Teams set this up for my logistics company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More SMS templates for Logistics & Courier Companies
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