RCS template · Authentication
Report Portal Login OTP RCS Template for Diagnostic Labs
A ready-to-adapt RCS message for diagnostic labs and pathology centres, with placeholders, sample values and compliance notes.
When to Send This Message
Send when a patient logs in to the report portal or app. For diagnostic labs and pathology centres, this is one of the everyday messages that keeps patients informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Diagnostic labs win business through doctor referrals, home sample collection and convenience.
The RCS Template
Your one-time code
{otp} is your one-time code for [Business Name]. It is valid for 10 minutes. Do not share it with anyone.SMS fallback (India, DLT format)
{#var#} is your OTP to view your reports on [Business Name]. It is valid for 10 minutes. Do not share this OTP with anyone.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {otp} | Otp | 482913 |
Filling in each placeholder
- Otp (sample: 482913): Generate a fresh random code for each request; 4 to 6 digits is typical.
This template has 1 placeholder and a body of 121 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
OTPs over RCS should stay simple: the code, its validity and a warning not to share it. Many businesses keep OTPs on SMS for the widest device coverage.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Diagnostic Labs
Labs should describe tests factually and avoid diagnostic claims in ads. Reports contain health data, so links must be secure and shared only with the patient or the person they authorise, in line with the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Rate-limit OTP requests to protect against abuse and unnecessary costs.
- Generate a new random code for each request and expire it quickly.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a diagnostic lab send the report portal login otp message?
Send when a patient logs in to the report portal or app. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my diagnostic lab?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
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