RCS template · Utility
Home Collection Booking Confirmation RCS Template for Diagnostic Labs
A ready-to-adapt RCS message for diagnostic labs and pathology centres, with placeholders, sample values and compliance notes.
When to Send This Message
Send when a home sample collection is booked. For diagnostic labs and pathology centres, this is one of the everyday messages that keeps patients informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Patients want to know test preparation, timings and when reports will be ready, and they increasingly expect digital reports on their phone.
The RCS Template
Home Collection Booking Confirmation
Dear {patient}, your home sample collection with [Business Name] is booked for {date} between {slot}. Our phlebotomist will call before arriving. Booking ID: {booking_id}.SMS fallback (India, DLT format)
Dear {#var#}, your home sample collection with [Business Name] is booked for {#var#} between {#var#}. Our phlebotomist will call before arriving. Booking ID: {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {patient} | Patient | Meena |
| {date} | Date | 15 Oct |
| {slot} | Slot | 7 AM and 9 AM |
| {booking_id} | Booking id | HC2231 |
Filling in each placeholder
- Patient (sample: Meena): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Date (sample: 15 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Slot (sample: 7 AM and 9 AM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
- Booking id (sample: HC2231): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
This template has 4 placeholders and a body of 171 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Diagnostic Labs
Labs should describe tests factually and avoid diagnostic claims in ads. Reports contain health data, so links must be secure and shared only with the patient or the person they authorise, in line with the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a diagnostic lab send the home collection booking confirmation message?
Send when a home sample collection is booked. Automate it from your software where possible so it is never forgotten.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my diagnostic lab?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
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