RCS template · Utility
Sample Received RCS Template for Diagnostic Labs
A ready-to-adapt RCS message for diagnostic labs and pathology centres, with placeholders, sample values and compliance notes.
When to Send This Message
Send once the sample is collected or received at the lab. For diagnostic labs and pathology centres, this is one of the everyday messages that keeps patients informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Patients want to know test preparation, timings and when reports will be ready, and they increasingly expect digital reports on their phone.
The RCS Template
Sample Received
Dear {patient}, your sample for {test} has been received at [Business Name] on {date}. Your report is expected by {eta}.SMS fallback (India, DLT format)
Dear {#var#}, your sample for {#var#} has been received at [Business Name] on {#var#}. Your report is expected by {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {patient} | Patient | Meena |
| {test} | Test | HbA1c |
| {date} | Date | 15 Oct |
| {eta} | Eta | 16 Oct, 6 PM |
Filling in each placeholder
- Patient (sample: Meena): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Test (sample: HbA1c): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Date (sample: 15 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Eta (sample: 16 Oct, 6 PM): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
This template has 4 placeholders and a body of 120 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
Rules to keep in mind for Diagnostic Labs
Labs should describe tests factually and avoid diagnostic claims in ads. Reports contain health data, so links must be secure and shared only with the patient or the person they authorise, in line with the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Where this message fits for Diagnostic Labs
Lab customers usually arrive with a doctor's prescription or for a health package, compare prices, home sample collection availability and report turnaround times, and book online or by phone. The key moments afterwards are the collection reminder, fasting instructions and the notification that reports are ready.
Search ads and price comparison pages capture people looking for specific tests; WhatsApp handles bookings and sends secure report links; SMS carries collection slots and fasting reminders; voice calls confirm home collection addresses; email delivers health package offers to corporate clients.
Campaign ideas that pair with this template
- Fasting reminder the night before a morning blood test
- Seasonal packages, such as vitamin D tests in winter or pre-travel checks
- Repeat-test reminders for patients monitoring diabetes or thyroid levels
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a diagnostic lab send the sample received message?
Send once the sample is collected or received at the lab. Sending it at a consistent time builds trust and reduces follow-up calls.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my diagnostic lab?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Diagnostic Labs
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