WhatsApp template · Utility
Sample Received WhatsApp Template for Diagnostic Labs
A ready-to-adapt WhatsApp message for diagnostic labs and pathology centres, with placeholders, sample values and compliance notes.
When to Send This Message
Send once the sample is collected or received at the lab. For diagnostic labs and pathology centres, this is one of the everyday messages that keeps patients informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Patients want to know test preparation, timings and when reports will be ready, and they increasingly expect digital reports on their phone.
The WhatsApp Template
Dear {{1}}, your sample for {{2}} has been received at [Business Name] on {{3}}. Your report is expected by {{4}}.
Thank you.[Business Name]
Example with sample values
Dear Meena, your sample for HbA1c has been received at [Business Name] on 15 Oct. Your report is expected by 16 Oct, 6 PM. Thank you.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Patient | Meena |
| {{2}} | Test | HbA1c |
| {{3}} | Date | 15 Oct |
| {{4}} | Eta | 16 Oct, 6 PM |
Filling in each placeholder
- Patient (sample: Meena): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Test (sample: HbA1c): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Date (sample: 15 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Eta (sample: 16 Oct, 6 PM): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
This template has 4 placeholders and a body of 120 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- Links point to your own website or a trusted domain, and button labels are short and clear.
- Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.
- The template is approved in the correct category before sending; utility and authentication templates cannot carry promotional content.
Rules to keep in mind for Diagnostic Labs
Labs should describe tests factually and avoid diagnostic claims in ads. Reports contain health data, so links must be secure and shared only with the patient or the person they authorise, in line with the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Where this message fits for Diagnostic Labs
Lab customers usually arrive with a doctor's prescription or for a health package, compare prices, home sample collection availability and report turnaround times, and book online or by phone. The key moments afterwards are the collection reminder, fasting instructions and the notification that reports are ready.
Search ads and price comparison pages capture people looking for specific tests; WhatsApp handles bookings and sends secure report links; SMS carries collection slots and fasting reminders; voice calls confirm home collection addresses; email delivers health package offers to corporate clients.
Campaign ideas that pair with this template
- Fasting reminder the night before a morning blood test
- Seasonal packages, such as vitamin D tests in winter or pre-travel checks
- Repeat-test reminders for patients monitoring diabetes or thyroid levels
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a diagnostic lab send the sample received message?
Send once the sample is collected or received at the lab. If customers reply, make sure someone on your team monitors and answers.
Do WhatsApp templates need approval?
Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.
Why is this template in the Utility category?
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Can DND Teams set this up for my diagnostic lab?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for Diagnostic Labs
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