RCS template · Utility
Test Preparation Reminder RCS Template for Diagnostic Labs
A ready-to-adapt RCS message for diagnostic labs and pathology centres, with placeholders, sample values and compliance notes.
When to Send This Message
Send the evening before tests that need fasting or other preparation. For diagnostic labs and pathology centres, this is one of the everyday messages that keeps patients informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Patients want to know test preparation, timings and when reports will be ready, and they increasingly expect digital reports on their phone.
The RCS Template
Test Preparation Reminder
Dear {patient}, for your {test} tomorrow at [Business Name], please fast for {hours} hours before sample collection. You may drink plain water. Call {phone} for any questions.SMS fallback (India, DLT format)
Dear {#var#}, for your {#var#} tomorrow at [Business Name], please fast for {#var#} hours before sample collection. You may drink plain water. Call {#var#} for any questions.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {patient} | Patient | Meena |
| {test} | Test | lipid profile |
| {hours} | Hours | 10 to 12 |
| {phone} | Phone | 0755-XXXXXXX |
Filling in each placeholder
- Patient (sample: Meena): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Test (sample: lipid profile): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Hours (sample: 10 to 12): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
- Phone (sample: 0755-XXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.
This template has 4 placeholders and a body of 175 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
Rules to keep in mind for Diagnostic Labs
Labs should describe tests factually and avoid diagnostic claims in ads. Reports contain health data, so links must be secure and shared only with the patient or the person they authorise, in line with the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Where this message fits for Diagnostic Labs
Lab customers usually arrive with a doctor's prescription or for a health package, compare prices, home sample collection availability and report turnaround times, and book online or by phone. The key moments afterwards are the collection reminder, fasting instructions and the notification that reports are ready.
Search ads and price comparison pages capture people looking for specific tests; WhatsApp handles bookings and sends secure report links; SMS carries collection slots and fasting reminders; voice calls confirm home collection addresses; email delivers health package offers to corporate clients.
Campaign ideas that pair with this template
- Fasting reminder the night before a morning blood test
- Seasonal packages, such as vitamin D tests in winter or pre-travel checks
- Repeat-test reminders for patients monitoring diabetes or thyroid levels
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a diagnostic lab send the test preparation reminder message?
Send the evening before tests that need fasting or other preparation. Automate it from your software where possible so it is never forgotten.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my diagnostic lab?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Diagnostic Labs
This message on other channels
Get Help With RCS Templates
Tell us what you need and we will get back to you, usually within one working day.
- Free requirement discussion
- Clear written quotation, in USD on request
- No long lock-in for most services
Prefer to talk? Call +91 88890 28885 or message us on WhatsApp.