SMS template · Authentication
Report Portal Login OTP SMS Template for Diagnostic Labs
A ready-to-adapt SMS message for diagnostic labs and pathology centres, with placeholders, sample values and compliance notes.
When to Send This Message
Send when a patient logs in to the report portal or app. For diagnostic labs and pathology centres, this is one of the everyday messages that keeps patients informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Diagnostic labs win business through doctor referrals, home sample collection and convenience.
The SMS Template
India (DLT format)
{#var#} is your OTP to view your reports on [Business Name]. It is valid for 10 minutes. Do not share this OTP with anyone.International (plain text)
{otp} is your OTP to view your reports on [Business Name]. It is valid for 10 minutes. Do not share this OTP with anyone.Example with sample values
482913 is your OTP to view your reports on [Business Name]. It is valid for 10 minutes. Do not share this OTP with anyone.
With these sample values the message is 124 characters in the standard GSM-7 character set, which is 1 SMS part (square brackets count as two characters each). Long links or local-language (Unicode) text increase the count, as Unicode SMS allow 70 characters per single part.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {#var#} | Otp | 482913 |
Filling in each placeholder
- Otp (sample: 482913): Generate a fresh random code for each request; 4 to 6 digits is typical.
This template has 1 placeholder and a body of 121 characters before values are filled in. Shorter messages cost less and are more likely to be read in full; aim to keep the filled-in message within one or two SMS parts.
Category and Approval
OTP messages are registered for one-time passwords only. Keep them short, state validity, and warn the customer never to share the code. Do not mix OTPs with any other content.
Compliance Checklist
- The header (sender ID) and the template are registered on a DLT platform, and the template text matches exactly, apart from the variables.
- Each {#var#} holds only the kind of value it was registered for; most platforms limit each variable to 30 characters.
- Any link uses a domain whitelisted for your header, as TRAI requires for URLs in commercial SMS.
Rules to keep in mind for Diagnostic Labs
Labs should describe tests factually and avoid diagnostic claims in ads. Reports contain health data, so links must be secure and shared only with the patient or the person they authorise, in line with the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our SMS compliance guide for India.
Tips for Better Results
- Rate-limit OTP requests to protect against abuse and unnecessary costs.
- Generate a new random code for each request and expire it quickly.
Where this message fits for Diagnostic Labs
Lab customers usually arrive with a doctor's prescription or for a health package, compare prices, home sample collection availability and report turnaround times, and book online or by phone. The key moments afterwards are the collection reminder, fasting instructions and the notification that reports are ready.
Search ads and price comparison pages capture people looking for specific tests; WhatsApp handles bookings and sends secure report links; SMS carries collection slots and fasting reminders; voice calls confirm home collection addresses; email delivers health package offers to corporate clients.
Campaign ideas that pair with this template
- Fasting reminder the night before a morning blood test
- Seasonal packages, such as vitamin D tests in winter or pre-travel checks
- Repeat-test reminders for patients monitoring diabetes or thyroid levels
Need this SMS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a diagnostic lab send the report portal login otp message?
Send when a patient logs in to the report portal or app. Sending it at a consistent time builds trust and reduces follow-up calls.
Can I send this SMS in India without DLT registration?
No. Commercial SMS in India must use a header and a content template registered on a DLT platform. Messages that do not match a registered template are blocked by the operator.
Which DLT category should I choose for this report portal login otp message?
Usually Transactional or Service Implicit (OTP). The final category depends on your entity type, the consent you hold and your operator's guidelines, and we confirm it during registration.
Can DND Teams set this up for my diagnostic lab?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More SMS templates for Diagnostic Labs
This message on other channels
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