SMS template · Utility
Move Feedback SMS Template for Packers & Movers
A ready-to-adapt SMS message for packers, movers and relocation companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send a day after delivery. For packers, movers and relocation companies, this is one of the everyday messages that keeps customers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Clear surveys, written quotes and real-time move-day updates are the difference between a good review and a complaint.
The SMS Template
India (DLT format)
Dear {#var#}, thank you for moving with [Business Name]. Please tell us how we did: {#var#}International (plain text)
Dear {customer}, thank you for moving with [Business Name]. Please tell us how we did: {link}Example with sample values
Dear Mr. Pandey, thank you for moving with [Business Name]. Please tell us how we did: https://example.com/f/PM4
With these sample values the message is 114 characters in the standard GSM-7 character set, which is 1 SMS part (square brackets count as two characters each). Long links or local-language (Unicode) text increase the count, as Unicode SMS allow 70 characters per single part.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {#var#} | Customer | Mr. Pandey |
| {#var#} | Link | https://example.com/f/PM4 |
Filling in each placeholder
- Customer (sample: Mr. Pandey): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Link (sample: https://example.com/f/PM4): Use your own short, recognisable domain; for SMS in India the domain must be whitelisted on DLT, and each variable is usually limited to 30 characters.
This template has 2 placeholders and a body of 93 characters before values are filled in. Shorter messages cost less and are more likely to be read in full; aim to keep the filled-in message within one or two SMS parts.
Category and Approval
In India this type of message is usually registered as Service Implicit: it relates to an existing transaction or relationship and can be delivered to numbers on the DND registry. It must not contain promotional content.
Compliance Checklist
- The header (sender ID) and the template are registered on a DLT platform, and the template text matches exactly, apart from the variables.
- Each {#var#} holds only the kind of value it was registered for; most platforms limit each variable to 30 characters.
- Any link uses a domain whitelisted for your header, as TRAI requires for URLs in commercial SMS.
Rules to keep in mind for Packers & Movers
Quotations should list all charges, including GST and transit insurance, to avoid disputes under the Consumer Protection Act, 2019. Messages should clearly identify the company and its registered contact numbers so customers can verify they are dealing with a genuine mover.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our SMS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Getting the move feedback message right
Ask a day or two after the move, when the customer has settled. Keep the request short, with one rating and an optional comment, and link to your Google review page. Move a bad rating straight to a manager who calls the customer; many complaints can be resolved quickly, and the customer often updates their review.
Where this message fits for Packers & Movers
People moving home or office compare quotes, check reviews and insurance cover, and book a survey. Moves cluster at month-end and in summer, and clear communication on move day prevents most complaints.
Search and comparison sites drive quotes; WhatsApp shares video surveys and estimates; SMS sends move-day reminders and crew arrival times; voice calls confirm details; email carries contracts and invoices.
Campaign ideas that pair with this template
- Moving checklists sent after booking
- Survey and move-day reminders
- Review requests after the move
Need this SMS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a moving company send the move feedback message?
Send a day after delivery. Sending it at a consistent time builds trust and reduces follow-up calls.
Can I send this SMS in India without DLT registration?
No. Commercial SMS in India must use a header and a content template registered on a DLT platform. Messages that do not match a registered template are blocked by the operator.
Which DLT category should I choose for this move feedback message?
Usually Service Implicit. The final category depends on your entity type, the consent you hold and your operator's guidelines, and we confirm it during registration.
Can DND Teams set this up for my moving company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More SMS templates for Packers & Movers
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