SMS template · Utility
Pre-Move Survey Scheduled SMS Template for Packers & Movers
A ready-to-adapt SMS message for packers, movers and relocation companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send when a survey is booked. For packers, movers and relocation companies, this is one of the everyday messages that keeps customers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
People moving home or office compare movers on trust, price and insurance, often after hearing about fraud in the industry.
The SMS Template
India (DLT format)
Dear {#var#}, a pre-move survey by [Business Name] is scheduled on {#var#} at {#var#}. Our surveyor {#var#} ({#var#}) will assess the items for an accurate quote.International (plain text)
Dear {customer}, a pre-move survey by [Business Name] is scheduled on {date} at {time}. Our surveyor {surveyor} ({phone}) will assess the items for an accurate quote.Example with sample values
Dear Mr. Pandey, a pre-move survey by [Business Name] is scheduled on 16 Oct at 10:00 AM. Our surveyor Vinod (98XXXXXXXX) will assess the items for an accurate quote.
With these sample values the message is 168 characters in the standard GSM-7 character set, which is 2 SMS parts (square brackets count as two characters each). Long links or local-language (Unicode) text increase the count, as Unicode SMS allow 70 characters per single part.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {#var#} | Customer | Mr. Pandey |
| {#var#} | Date | 16 Oct |
| {#var#} | Time | 10:00 AM |
| {#var#} | Surveyor | Vinod |
| {#var#} | Phone | 98XXXXXXXX |
Filling in each placeholder
- Customer (sample: Mr. Pandey): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Date (sample: 16 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Time (sample: 10:00 AM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
- Surveyor (sample: Vinod): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Phone (sample: 98XXXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.
This template has 5 placeholders and a body of 166 characters before values are filled in. Shorter messages cost less and are more likely to be read in full; aim to keep the filled-in message within one or two SMS parts.
Category and Approval
In India this type of message is usually registered as Service Implicit: it relates to an existing transaction or relationship and can be delivered to numbers on the DND registry. It must not contain promotional content.
Compliance Checklist
- The header (sender ID) and the template are registered on a DLT platform, and the template text matches exactly, apart from the variables.
- Each {#var#} holds only the kind of value it was registered for; most platforms limit each variable to 30 characters.
- Any link uses a domain whitelisted for your header, as TRAI requires for URLs in commercial SMS.
Rules to keep in mind for Packers & Movers
Quotations should list all charges, including GST and transit insurance, to avoid disputes under the Consumer Protection Act, 2019. Messages should clearly identify the company and its registered contact numbers so customers can verify they are dealing with a genuine mover.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our SMS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Need this SMS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a moving company send the pre-move survey scheduled message?
Send when a survey is booked. Sending it at a consistent time builds trust and reduces follow-up calls.
Can I send this SMS in India without DLT registration?
No. Commercial SMS in India must use a header and a content template registered on a DLT platform. Messages that do not match a registered template are blocked by the operator.
What does {#var#} mean?
It marks the variable part of a DLT template, such as a name, date or amount. Everything outside the variables must be sent exactly as registered.
Can DND Teams set this up for my moving company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More SMS templates for Packers & Movers
This message on other channels
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