RCS template · Utility
Move Feedback RCS Template for Packers & Movers
A ready-to-adapt RCS message for packers, movers and relocation companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send a day after delivery. For packers, movers and relocation companies, this is one of the everyday messages that keeps customers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Clear surveys, written quotes and real-time move-day updates are the difference between a good review and a complaint.
The RCS Template
Move Feedback
Dear {customer}, thank you for moving with [Business Name]. Please tell us how we did: {link}SMS fallback (India, DLT format)
Dear {#var#}, thank you for moving with [Business Name]. Please tell us how we did: {#var#}Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mr. Pandey |
| {link} | Link | https://example.com/f/PM4 |
Filling in each placeholder
- Customer (sample: Mr. Pandey): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Link (sample: https://example.com/f/PM4): Use your own short, recognisable domain; for SMS in India the domain must be whitelisted on DLT, and each variable is usually limited to 30 characters.
This template has 2 placeholders and a body of 93 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Packers & Movers
Quotations should list all charges, including GST and transit insurance, to avoid disputes under the Consumer Protection Act, 2019. Messages should clearly identify the company and its registered contact numbers so customers can verify they are dealing with a genuine mover.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a moving company send the move feedback message?
Send a day after delivery. Automate it from your software where possible so it is never forgotten.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my moving company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Packers & Movers
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