RCS template · Utility
Service Feedback RCS Template for Home Services & Repairs
A ready-to-adapt RCS message for home service businesses such as pest control, cleaning, plumbing, electrical and appliance repair, with placeholders, sample values and compliance notes.
When to Send This Message
Send a few hours after completion. For home service businesses such as pest control, cleaning, plumbing, electrical and appliance repair, this is one of the everyday messages that keeps customers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Technician arrival updates and follow-up reminders turn one-off jobs into repeat customers.
The RCS Template
Service Feedback
Dear {customer}, how was your {service} by {technician} today? Please rate us: {link} - [Business Name]SMS fallback (India, DLT format)
Dear {#var#}, how was your {#var#} by {#var#} today? Please rate us: {#var#} - [Business Name]Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mrs. Nair |
| {service} | Service | deep cleaning |
| {technician} | Technician | Prakash |
| {link} | Link | https://example.com/f/HS2 |
Filling in each placeholder
- Customer (sample: Mrs. Nair): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Service (sample: deep cleaning): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Technician (sample: Prakash): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Link (sample: https://example.com/f/HS2): Use your own short, recognisable domain; for SMS in India the domain must be whitelisted on DLT, and each variable is usually limited to 30 characters.
This template has 4 placeholders and a body of 103 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
Rules to keep in mind for Home Services & Repairs
Pest control operators need licences under the Insecticides Act and should use approved chemicals; technicians' identity details shared with customers build trust and safety. Service prices quoted in messages should state inclusions and taxes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a home services business send the service feedback message?
Send a few hours after completion. If customers reply, make sure someone on your team monitors and answers.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my home services business?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Home Services & Repairs
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