WhatsApp template · Utility
Installation Scheduled WhatsApp Template for Solar Installers & EPC Companies
A ready-to-adapt WhatsApp message for rooftop solar installers and EPC companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send when installation is scheduled. For rooftop solar installers and EPC companies, this is one of the everyday messages that keeps customers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
After commissioning, maintenance and performance support keep referrals coming.
The WhatsApp Template
Dear {{1}}, installation of your solar system is scheduled from {{2}} to {{3}}. Our team lead {{4}} will coordinate on {{5}}.
Thank you.[Business Name]
Example with sample values
Dear Mr. Thakur, installation of your solar system is scheduled from 25 Oct to 26 Oct. Our team lead Manoj will coordinate on 98XXXXXXXX. Thank you.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Customer | Mr. Thakur |
| {{2}} | Start | 25 Oct |
| {{3}} | End | 26 Oct |
| {{4}} | Lead | Manoj |
| {{5}} | Phone | 98XXXXXXXX |
Filling in each placeholder
- Customer (sample: Mr. Thakur): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Start (sample: 25 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- End (sample: 26 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Lead (sample: Manoj): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Phone (sample: 98XXXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.
This template has 5 placeholders and a body of 135 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- Links point to your own website or a trusted domain, and button labels are short and clear.
- Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.
- The template is approved in the correct category before sending; utility and authentication templates cannot carry promotional content.
Rules to keep in mind for Solar Installers & EPC Companies
Subsidy claims should reflect current central and state scheme rules (such as PM Surya Ghar Muft Bijli Yojana for eligible residential consumers) and must not promise guaranteed savings. Equipment claims should match approved lists (such as ALMM) where applicable.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a solar company send the installation scheduled message?
Send when installation is scheduled. Sending it at a consistent time builds trust and reduces follow-up calls.
Do WhatsApp templates need approval?
Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.
Why is this template in the Utility category?
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Can DND Teams set this up for my solar company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for Solar Installers & EPC Companies
This message on other channels
Same message, other industries
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