RCS template · Utility

Installation Scheduled RCS Template for Solar Installers & EPC Companies

A ready-to-adapt RCS message for rooftop solar installers and EPC companies, with placeholders, sample values and compliance notes.

When to Send This Message

Send when installation is scheduled. For rooftop solar installers and EPC companies, this is one of the everyday messages that keeps customers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.

Homeowners and businesses research rooftop solar for savings, subsidies and reliability, and they need site surveys, net-metering paperwork and installation updates.

The RCS Template

Rich card · Verified sender: [Business Name]

Installation Scheduled

Dear {customer}, installation of your solar system is scheduled from {start} to {end}. Our team lead {lead} will coordinate on {phone}.

Call us

SMS fallback (India, DLT format)

Dear {#var#}, installation of your solar system is scheduled from {#var#} to {#var#}. Our team lead {#var#} will coordinate on {#var#}.

Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.

Placeholders and Sample Values

Placeholder	Meaning	Sample value
{customer}	Customer	Mr. Thakur
{start}	Start	25 Oct
{end}	End	26 Oct
{lead}	Lead	Manoj
{phone}	Phone	98XXXXXXXX

Filling in each placeholder

Customer (sample: Mr. Thakur): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
Start (sample: 25 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
End (sample: 26 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
Lead (sample: Manoj): Keep the value short and specific; test the longest realistic value to check the message still reads well.
Phone (sample: 98XXXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.

This template has 5 placeholders and a body of 135 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.

Category and Approval

Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.

Compliance Checklist

Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
Promotional rich cards go only to customers who have agreed to receive them.
Your brand (name, logo and description) is verified with the RCS provider before launch.

Rules to keep in mind for Solar Installers & EPC Companies

Subsidy claims should reflect current central and state scheme rules (such as PM Surya Ghar Muft Bijli Yojana for eligible residential consumers) and must not promise guaranteed savings. Equipment claims should match approved lists (such as ALMM) where applicable.

General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.

Tips for Better Results

Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.

Need this RCS template set up?

We register, submit and connect templates for you, and send test messages before launch.

WhatsApp Us Call +91 88890 28885 Enquiry Form

Quotes in USD for international clients.

Questions About This Template

When should a solar company send the installation scheduled message?

Send when installation is scheduled. Sending it at a consistent time builds trust and reduces follow-up calls.

What happens if the customer's phone does not support RCS?

The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.

Do RCS messages need brand verification?

Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.

Can DND Teams set this up for my solar company?

Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.