WhatsApp template · Utility
Net-Metering Application Status WhatsApp Template for Solar Installers & EPC Companies
A ready-to-adapt WhatsApp message for rooftop solar installers and EPC companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send when the DISCOM application status changes. For rooftop solar installers and EPC companies, this is one of the everyday messages that keeps customers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Homeowners and businesses research rooftop solar for savings, subsidies and reliability, and they need site surveys, net-metering paperwork and installation updates.
The WhatsApp Template
Dear {{1}}, your net-metering application {{2}} is now at the {{3}} stage. [Business Name] will update you on the next step.[Business Name]
Example with sample values
Dear Mr. Thakur, your net-metering application NM-22134 is now at the DISCOM inspection stage. [Business Name] will update you on the next step.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Customer | Mr. Thakur |
| {{2}} | App no | NM-22134 |
| {{3}} | Status | DISCOM inspection |
Filling in each placeholder
- Customer (sample: Mr. Thakur): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- App no (sample: NM-22134): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Status (sample: DISCOM inspection): Keep the value short and specific; test the longest realistic value to check the message still reads well.
This template has 3 placeholders and a body of 135 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- Variables are numbered in order and you provide sample values when submitting; avoid starting or ending the body with a variable.
- Links point to your own website or a trusted domain, and button labels are short and clear.
- Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.
Rules to keep in mind for Solar Installers & EPC Companies
Subsidy claims should reflect current central and state scheme rules (such as PM Surya Ghar Muft Bijli Yojana for eligible residential consumers) and must not promise guaranteed savings. Equipment claims should match approved lists (such as ALMM) where applicable.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Where this message fits for Solar Installers & EPC Companies
Homeowners and businesses research potential savings, incentives and installers, request quotes and site surveys, compare panel brands, warranties and financing, and decide over weeks or months. Referrals from neighbours are powerful, and post-installation monitoring builds long-term trust.
Search and social ads drive enquiries; savings calculators on the website qualify leads; WhatsApp shares quotes and roof survey photos; SMS sends survey and installation reminders; email nurtures leads with case studies and incentive updates.
Campaign ideas that pair with this template
- Savings calculator campaigns showing typical bill reductions
- Survey and installation reminders
- Referral offers for existing customers
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a solar company send the net-metering application status message?
Send when the DISCOM application status changes. If customers reply, make sure someone on your team monitors and answers.
Do WhatsApp templates need approval?
Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.
Can I change the wording?
Yes. Adapt the text to your business, but keep it clear and specific, keep variables in order and submit realistic sample values. Any change to an approved template needs re-approval.
Can DND Teams set this up for my solar company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
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This message on other channels
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