WhatsApp template · Utility
New Login Alert WhatsApp Template for IT & Software Companies
A ready-to-adapt WhatsApp message for IT services firms, SaaS and software companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send when an account is accessed from a new device. For IT services firms, SaaS and software companies, this is one of the everyday messages that keeps users and clients informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Software buyers research online, read documentation and compare vendors before booking a demo.
The WhatsApp Template
[Business Name] security alert: a new login to your account was detected on {{1}} at {{2}} from {{3}}. If this was not you, reset your password now.[Business Name]
Example with sample values
[Business Name] security alert: a new login to your account was detected on 16 Oct at 10:42 PM from a Chrome browser on Windows. If this was not you, reset your password now.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Date | 16 Oct |
| {{2}} | Time | 10:42 PM |
| {{3}} | Device | a Chrome browser on Windows |
Filling in each placeholder
- Date (sample: 16 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Time (sample: 10:42 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
- Device (sample: a Chrome browser on Windows): Keep the value short and specific; test the longest realistic value to check the message still reads well.
This template has 3 placeholders and a body of 153 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.
- The template is approved in the correct category before sending; utility and authentication templates cannot carry promotional content.
- The customer has opted in to receive WhatsApp messages from your business, and you keep a record of the opt-in.
Rules to keep in mind for IT & Software Companies
Security messages (OTPs, login alerts) must never contain marketing content. B2B outreach must respect privacy laws in each market, such as GDPR for EU contacts and CAN-SPAM or TCPA in the US, as well as the DPDP Act, 2023 in India.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a software company send the new login alert message?
Send when an account is accessed from a new device. Automate it from your software where possible so it is never forgotten.
Why is this template in the Utility category?
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Can I change the wording?
Yes. Adapt the text to your business, but keep it clear and specific, keep variables in order and submit realistic sample values. Any change to an approved template needs re-approval.
Can DND Teams set this up for my software company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for IT & Software Companies
Get Help With WhatsApp Templates
Tell us what you need and we will get back to you, usually within one working day.
- Free requirement discussion
- Clear written quotation, in USD on request
- No long lock-in for most services
Prefer to talk? Call +91 88890 28885 or message us on WhatsApp.