RCS template · Utility
New Login Alert RCS Template for IT & Software Companies
A ready-to-adapt RCS message for IT services firms, SaaS and software companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send when an account is accessed from a new device. For IT services firms, SaaS and software companies, this is one of the everyday messages that keeps users and clients informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
For SaaS products, onboarding, usage alerts, billing and security notifications are everyday communication, and they must be reliable.
The RCS Template
New Login Alert
[Business Name] security alert: a new login to your account was detected on {date} at {time} from {device}. If this was not you, reset your password now.SMS fallback (India, DLT format)
[Business Name] security alert: a new login to your account was detected on {#var#} at {#var#} from {#var#}. If this was not you, reset your password now.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {date} | Date | 16 Oct |
| {time} | Time | 10:42 PM |
| {device} | Device | a Chrome browser on Windows |
Filling in each placeholder
- Date (sample: 16 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Time (sample: 10:42 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
- Device (sample: a Chrome browser on Windows): Keep the value short and specific; test the longest realistic value to check the message still reads well.
This template has 3 placeholders and a body of 153 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
Rules to keep in mind for IT & Software Companies
Security messages (OTPs, login alerts) must never contain marketing content. B2B outreach must respect privacy laws in each market, such as GDPR for EU contacts and CAN-SPAM or TCPA in the US, as well as the DPDP Act, 2023 in India.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a software company send the new login alert message?
Send when an account is accessed from a new device. Automate it from your software where possible so it is never forgotten.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my software company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for IT & Software Companies
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