RCS template · Utility
Order Received RCS Template for Wholesalers & Distributors
A ready-to-adapt RCS message for wholesalers, distributors and stockists, with placeholders, sample values and compliance notes.
When to Send This Message
Send when a retailer's order is booked. For wholesalers, distributors and stockists, this is one of the everyday messages that keeps retailers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Distributors serve hundreds of retailers who reorder frequently and want quick price, stock and delivery information.
The RCS Template
Order Received
Dear {retailer}, your order {order_id} with [Business Name] has been received. Order value Rs. {amount}. Expected delivery: {date}.SMS fallback (India, DLT format)
Dear {#var#}, your order {#var#} with [Business Name] has been received. Order value Rs. {#var#}. Expected delivery: {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {retailer} | Retailer | Sharma General Store |
| {order_id} | Order id | WD-3321 |
| {amount} | Amount | 18,450 |
| {date} | Date | 18 Oct |
Filling in each placeholder
- Retailer (sample: Sharma General Store): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Order id (sample: WD-3321): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Amount (sample: 18,450): Write amounts as Rs. 1,499 rather than with the rupee symbol, which forces Unicode encoding in SMS and shortens each part to 70 characters.
- Date (sample: 18 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
This template has 4 placeholders and a body of 131 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Wholesalers & Distributors
Retailer contact numbers should be used for business communication they expect; promotional schemes need opt-in. GST invoices and credit notes must carry correct details, and scheme messages should state validity and conditions.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Where this message fits for Wholesalers & Distributors
Retailers, restaurants and other businesses buy from distributors based on price, credit terms, product range and delivery reliability. Regular orders are placed by phone, WhatsApp, sales reps or ordering portals, and stock availability updates, new lines and volume deals prompt extra orders.
WhatsApp catalogues and order templates handle repeat orders and price lists; SMS sends delivery windows and payment reminders; voice calls from sales reps maintain key accounts; email shares monthly price files and statements; search brings in new trade customers.
Campaign ideas that pair with this template
- Weekly price and stock updates on WhatsApp for regular buyers
- Payment reminders a few days before credit terms expire
- New product launch catalogues with introductory trade pricing
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a distribution business send the order received message?
Send when a retailer's order is booked. Sending it at a consistent time builds trust and reduces follow-up calls.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my distribution business?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Wholesalers & Distributors
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