RCS template · Utility

Package Booking Confirmed RCS Template for Travel Agencies & Tour Operators

A ready-to-adapt RCS message for travel agencies and tour operators, with placeholders, sample values and compliance notes.

When to Send This Message

Send after advance payment is received. For travel agencies and tour operators, this is one of the everyday messages that keeps travellers informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.

Travellers compare packages online, ask many questions on WhatsApp and expect quick, clear itineraries.

The RCS Template

Rich card · Verified sender: [Business Name]

Package Booking Confirmed

Dear {traveller}, your {package} with [Business Name] is confirmed. Booking ref {ref}. Advance received: Rs. {amount}. Balance is due by {date}.

Call us

SMS fallback (India, DLT format)

Dear {#var#}, your {#var#} with [Business Name] is confirmed. Booking ref {#var#}. Advance received: Rs. {#var#}. Balance is due by {#var#}.

Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.

Placeholders and Sample Values

Placeholder	Meaning	Sample value
{traveller}	Traveller	Mr. Mishra
{package}	Package	Kerala 5N/6D package
{ref}	Ref	TA-2210
{amount}	Amount	20,000
{date}	Date	25 Nov

Filling in each placeholder

Traveller (sample: Mr. Mishra): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
Package (sample: Kerala 5N/6D package): Keep the value short and specific; test the longest realistic value to check the message still reads well.
Ref (sample: TA-2210): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
Amount (sample: 20,000): Write amounts as Rs. 1,499 rather than with the rupee symbol, which forces Unicode encoding in SMS and shortens each part to 70 characters.
Date (sample: 25 Nov): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.

This template has 5 placeholders and a body of 144 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.

Category and Approval

Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.

Compliance Checklist

Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.

Rules to keep in mind for Travel Agencies & Tour Operators

Package prices in ads should state what is included and applicable taxes such as GST and TCS on overseas packages. Passport and visa data is sensitive and must be shared only over secure channels.

General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.

Tips for Better Results

Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Use the customer's name and a reference number so the message is easy to trust and to search for later.

Need this RCS template set up?

We register, submit and connect templates for you, and send test messages before launch.

WhatsApp Us Call +91 88890 28885 Enquiry Form

Quotes in USD for international clients.

Questions About This Template

When should a travel agency send the package booking confirmed message?

Send after advance payment is received. Sending it at a consistent time builds trust and reduces follow-up calls.

Do RCS messages need brand verification?

Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.

Can I add images to this message?

Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.

Can DND Teams set this up for my travel agency?

Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.