RCS template · Utility
Next Visit Due RCS Template for Salons & Spas
A ready-to-adapt RCS message for salons, spas and beauty studios, with placeholders, sample values and compliance notes.
When to Send This Message
Send when the client's usual service interval is reached. For salons, spas and beauty studios, this is one of the everyday messages that keeps clients informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Salon and spa clients book on convenience, stylist preference and reviews, and many book through WhatsApp or Instagram messages.
The RCS Template
Next Visit Due
Hi {client}, it has been {weeks} weeks since your last {service} at [Business Name]. Would you like to book your next visit? Reply with a preferred day.SMS fallback (India, DLT format)
Hi {#var#}, it has been {#var#} weeks since your last {#var#} at [Business Name]. Would you like to book your next visit? Reply with a preferred day.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {client} | Client | Pooja |
| {weeks} | Weeks | 6 |
| {service} | Service | haircut |
Filling in each placeholder
- Client (sample: Pooja): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Weeks (sample: 6): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Service (sample: haircut): Keep the value short and specific; test the longest realistic value to check the message still reads well.
This template has 3 placeholders and a body of 152 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
Rules to keep in mind for Salons & Spas
Beauty and skin treatment claims must follow ASCI guidelines and avoid medical claims. Client photos for social media need written consent, and marketing messages need opt-in.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Where this message fits for Salons & Spas
Salon and spa clients find businesses on Instagram, Google Maps and booking apps, look at photos of the stylist's work and reviews, and book through an app, a call or WhatsApp. Regular clients rebook every four to eight weeks for cuts, colour, nails or treatments, so timely rebooking reminders drive much of the revenue, and gift vouchers peak before holidays.
Instagram reels show transformations; maps listings capture 'salon near me' searches; WhatsApp handles bookings, rescheduling and style consultations with reference photos; SMS sends appointment reminders; email shares seasonal packages and gift voucher offers.
Campaign ideas that pair with this template
- Rebooking reminders timed to each client's usual interval
- Bridal and party packages promoted ahead of wedding season
- Gift voucher campaigns before Mother's Day and year-end holidays
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a salon send the next visit due message?
Send when the client's usual service interval is reached. Sending it at a consistent time builds trust and reduces follow-up calls.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my salon?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Salons & Spas
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