RCS template · Utility
Design Consultation Appointment RCS Template for Jewellery Stores
A ready-to-adapt RCS message for jewellery stores, with placeholders, sample values and compliance notes.
When to Send This Message
Send when a customer books a bridal or custom design appointment. For jewellery stores, this is one of the everyday messages that keeps customers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Jewellery purchases are high-value and trust-driven, often linked to weddings and festivals.
The RCS Template
Design Consultation Appointment
Dear {customer}, your appointment at [Business Name], {store}, is confirmed for {date} at {time}. Our design consultant will assist you.SMS fallback (India, DLT format)
Dear {#var#}, your appointment at [Business Name], {#var#}, is confirmed for {#var#} at {#var#}. Our design consultant will assist you.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mrs. Soni |
| {store} | Store | Chowk Bazaar |
| {date} | Date | 21 Oct |
| {time} | Time | 12:00 PM |
Filling in each placeholder
- Customer (sample: Mrs. Soni): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Store (sample: Chowk Bazaar): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Date (sample: 21 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Time (sample: 12:00 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 4 placeholders and a body of 136 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
Rules to keep in mind for Jewellery Stores
BIS hallmarking with HUID is mandatory for most gold jewellery sold in India, so messages and ads should not suggest otherwise. Gold savings schemes must follow the applicable rules on deposits, and rate messages should state that rates change and taxes apply.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a jewellery store send the design consultation appointment message?
Send when a customer books a bridal or custom design appointment. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my jewellery store?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Jewellery Stores
This message on other channels
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