Hotels & Resorts · RCS Messaging
RCS Messaging for Hotels & Resorts
How hotels and resorts can use RCS Messaging to win and keep guests, explained step by step.
International clients: free quotes in USD, delivered remotely from India.
Why RCS Messaging Matters for Hotels & Resorts
RCS business messaging brings images, carousels and suggested-reply buttons to the phone's default messaging app, with a verified sender name and logo. For hotels and resorts, that means app-like messages without asking guests to install anything.
Guests discover hotels through search, maps and travel platforms, then often book directly if the hotel's own website and messaging are easy to use. Pre-arrival and in-stay communication shapes reviews and repeat stays.
Challenges Hotels & Resorts Face
- Heavy dependence on commission-based booking platforms
- Guests asking the same check-in, parking and directions questions
- Review scores that depend on small service moments
We handle brand verification, design rich cards and suggested replies, and configure SMS fallback for unsupported devices. Campaign reports show delivery and engagement so you can compare RCS with plain SMS.
Hotels & Resorts Playbook
How customers choose
Travellers search for destinations and dates, compare prices on booking sites and the hotel's own website, read reviews and look at photos, then book. Between booking and arrival they want directions, check-in details and upsell offers; after the stay, a review request and an offer for the next visit.
Channel mix
Search, metasearch and online travel agencies drive bookings; Instagram shows the experience; WhatsApp handles pre-arrival questions and concierge requests; SMS sends check-in codes and reminders; email nurtures past guests with seasonal offers.
Campaign ideas
- Pre-arrival WhatsApp messages offering room upgrades and airport transfers
- Direct booking offers to past guests ahead of peak season
- Post-stay review requests with a thank-you discount
RCS Messages Hotels & Resorts Send
Example templates from our library (full versions with variables and compliance notes are linked):
Weekend Package Offer
[Business Name]: Plan a weekend break. Our {package} is available for stays till {date}. Reply YES for details or call {phone}.Booking Confirmation
Dear {guest}, your booking at [Business Name] is confirmed. Check-in {checkin}, check-out {checkout}, {room}. Booking ID {booking_id}. We look forward to hosting you.Pre-Arrival Information
Dear {guest}, we look forward to welcoming you to [Business Name] tomorrow. Check-in is from {time}. Please carry a valid photo ID for each guest. Directions: {map_link}All RCS templates for Hotels & Resorts
- Booking Confirmation – utility
- Pre-Arrival Information – utility
- Checkout and Invoice – utility
- Post-Stay Review Request – utility
- Banquet Enquiry Acknowledgement – utility
- Weekend Package Offer – marketing
Compliance for Hotels & Resorts
Room rates, taxes and cancellation terms shown in ads and messages should match what the guest pays. Guest ID and booking data must be protected under the DPDP Act, 2023, and marketing messages need opt-in.
Prices shown must include mandatory fees in many places, such as the US FTC rule on junk fees from 2025, and taxes such as tourism fees must be disclosed. Guest data, including passport details, must be stored securely.
RCS business messaging in India requires brand verification and depends on device, messaging app and operator support. Promotional content should follow the same consent principles that apply to other commercial communication under TRAI rules.
For other countries, see our RCS compliance guides by country.
General information, not legal advice. We check current rules for your sector and channel before launch.
How We Deliver RCS Messaging
Brand verification
Sender name, logo and description verified for your business.
Message design
Rich cards, carousels and suggested replies for each use case.
Fallback
Automatic SMS fallback using your DLT-registered templates in India.
Testing
Tests across supported devices and networks.
Reporting
Delivery, read and click reports to compare with SMS.
What We Measure
We report on outcomes that matter to hotels and resorts, such as:
- RCS delivery versus SMS fallback
- Read rate where read receipts are available
- Suggested-reply and button clicks
- Conversions from rich cards
What Affects the Cost
We do not publish fixed packages, because scope varies. The main factors are:
- Basic or rich message type
- Destination country and operator coverage
- Monthly volume
- Fallback SMS for unsupported devices
- Creative design for cards and carousels
You get a written quotation with scope and timelines before any work starts.
Talk to us about rcs messaging for your hotel
Share your goals and we will suggest a practical plan and a clear quotation.
Get a RCS Messaging Plan for Your Hotel
Tell us what you need and we will get back to you, usually within one working day.
- Free requirement discussion
- Clear written quotation, in USD on request
- No long lock-in for most services
Prefer to talk? Call +91 88890 28885 or message us on WhatsApp.
RCS Messaging for Hotels & Resorts: FAQs
How does rcs messaging help hotels and resorts?
RCS business messaging brings images, carousels and suggested-reply buttons to the phone's default messaging app, with a verified sender name and logo. For hotels and resorts, that means app-like messages without asking guests to install anything. We handle brand verification, design rich cards and suggested replies, and configure SMS fallback for unsupported devices.
What are the main compliance points for hotels and resorts?
Room rates, taxes and cancellation terms shown in ads and messages should match what the guest pays. Guest ID and booking data must be protected under the DPDP Act, 2023, and marketing messages need opt-in.
How long does it take to get started?
Brand verification is the first step and its timing depends on the provider and operators. Message design and fallback set-up run in parallel.
How is pricing worked out?
Pricing for rcs messaging depends on scope rather than a fixed package. The main factors are basic or rich message type; destination country and operator coverage; monthly volume. We share a written quotation after understanding your needs.
Do you work with hotels and resorts outside Bhopal?
Yes. We are based in Bhopal and work with clients across India and abroad remotely, through calls, WhatsApp, email and video meetings.
How can we increase direct bookings?
Offer a best-rate guarantee on your website, use email and WhatsApp for past guests and keep your Google listing up to date.
When should pre-arrival messages go out?
Usually three to five days before arrival, with a final message on the day.