SMS template · Utility
Banquet Enquiry Acknowledgement SMS Template for Hotels & Resorts
A ready-to-adapt SMS message for hotels and resorts, with placeholders, sample values and compliance notes.
When to Send This Message
Send when someone enquires about a banquet or event. For hotels and resorts, this is one of the everyday messages that keeps guests informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Guests discover hotels through search, maps and travel platforms, then often book directly if the hotel's own website and messaging are easy to use.
The SMS Template
India (DLT format)
Dear {#var#}, thank you for your banquet enquiry at [Business Name] for {#var#}. Our events manager {#var#} will call you within {#var#} hours with options.International (plain text)
Dear {client}, thank you for your banquet enquiry at [Business Name] for {date}. Our events manager {manager} will call you within {hours} hours with options.Example with sample values
Dear Mrs. Kapoor, thank you for your banquet enquiry at [Business Name] for 12 Dec. Our events manager Rahul will call you within 24 hours with options.
With these sample values the message is 154 characters in the standard GSM-7 character set, which is 1 SMS part (square brackets count as two characters each). Long links or local-language (Unicode) text increase the count, as Unicode SMS allow 70 characters per single part.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {#var#} | Client | Mrs. Kapoor |
| {#var#} | Date | 12 Dec |
| {#var#} | Manager | Rahul |
| {#var#} | Hours | 24 |
Filling in each placeholder
- Client (sample: Mrs. Kapoor): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Date (sample: 12 Dec): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Manager (sample: Rahul): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Hours (sample: 24): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 4 placeholders and a body of 158 characters before values are filled in. Shorter messages cost less and are more likely to be read in full; aim to keep the filled-in message within one or two SMS parts.
Category and Approval
In India this type of message is usually registered as Service Implicit: it relates to an existing transaction or relationship and can be delivered to numbers on the DND registry. It must not contain promotional content.
Compliance Checklist
- Promotional versions are sent only within the permitted hours and only to recipients who have not opted out.
- The header (sender ID) and the template are registered on a DLT platform, and the template text matches exactly, apart from the variables.
- Each {#var#} holds only the kind of value it was registered for; most platforms limit each variable to 30 characters.
Rules to keep in mind for Hotels & Resorts
Room rates, taxes and cancellation terms shown in ads and messages should match what the guest pays. Guest ID and booking data must be protected under the DPDP Act, 2023, and marketing messages need opt-in.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our SMS compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Where this message fits for Hotels & Resorts
Travellers search for destinations and dates, compare prices on booking sites and the hotel's own website, read reviews and look at photos, then book. Between booking and arrival they want directions, check-in details and upsell offers; after the stay, a review request and an offer for the next visit.
Search, metasearch and online travel agencies drive bookings; Instagram shows the experience; WhatsApp handles pre-arrival questions and concierge requests; SMS sends check-in codes and reminders; email nurtures past guests with seasonal offers.
Campaign ideas that pair with this template
- Pre-arrival WhatsApp messages offering room upgrades and airport transfers
- Direct booking offers to past guests ahead of peak season
- Post-stay review requests with a thank-you discount
Need this SMS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a hotel send the banquet enquiry acknowledgement message?
Send when someone enquires about a banquet or event. If customers reply, make sure someone on your team monitors and answers.
What does {#var#} mean?
It marks the variable part of a DLT template, such as a name, date or amount. Everything outside the variables must be sent exactly as registered.
Which DLT category should I choose for this banquet enquiry acknowledgement message?
Usually Service Implicit. The final category depends on your entity type, the consent you hold and your operator's guidelines, and we confirm it during registration.
Can DND Teams set this up for my hotel?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More SMS templates for Hotels & Resorts
This message on other channels
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