SMS template · Utility
Visit Feedback Request SMS Template for Hospitals & Clinics
A ready-to-adapt SMS message for hospitals and clinics, with placeholders, sample values and compliance notes.
When to Send This Message
Send a day after the visit to collect feedback on the experience. For hospitals and clinics, this is one of the everyday messages that keeps patients informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
After the visit, clear reminders and reports keep them coming back and reduce missed appointments.
The SMS Template
India (DLT format)
Dear {#var#}, thank you for visiting [Business Name] on {#var#}. Please share your feedback about your experience so we can serve you better: {#var#}International (plain text)
Dear {patient}, thank you for visiting [Business Name] on {date}. Please share your feedback about your experience so we can serve you better: {link}Example with sample values
Dear Ravi, thank you for visiting [Business Name] on 14 Oct. Please share your feedback about your experience so we can serve you better: https://example.com/f/AB12
With these sample values the message is 166 characters in the standard GSM-7 character set, which is 2 SMS parts (square brackets count as two characters each). Long links or local-language (Unicode) text increase the count, as Unicode SMS allow 70 characters per single part.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {#var#} | Patient | Ravi |
| {#var#} | Date | 14 Oct |
| {#var#} | Link | https://example.com/f/AB12 |
Filling in each placeholder
- Patient (sample: Ravi): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Date (sample: 14 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Link (sample: https://example.com/f/AB12): Use your own short, recognisable domain; for SMS in India the domain must be whitelisted on DLT, and each variable is usually limited to 30 characters.
This template has 3 placeholders and a body of 149 characters before values are filled in. Shorter messages cost less and are more likely to be read in full; aim to keep the filled-in message within one or two SMS parts.
Category and Approval
In India this type of message is usually registered as Service Implicit: it relates to an existing transaction or relationship and can be delivered to numbers on the DND registry. It must not contain promotional content.
Compliance Checklist
- The header (sender ID) and the template are registered on a DLT platform, and the template text matches exactly, apart from the variables.
- Each {#var#} holds only the kind of value it was registered for; most platforms limit each variable to 30 characters.
- Any link uses a domain whitelisted for your header, as TRAI requires for URLs in commercial SMS.
Rules to keep in mind for Hospitals & Clinics
Medical advertising in India must follow the National Medical Commission's professional conduct rules for doctors, the Drugs and Magic Remedies (Objectionable Advertisements) Act and ASCI guidelines, so we avoid claims of guaranteed cures and before/after promises. Patient data is sensitive personal data and should be handled under the Digital Personal Data Protection Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our SMS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Where this message fits for Hospitals & Clinics
Most patients start with a symptom or a referral, search for a specialist or department near them, compare doctors' profiles, reviews and insurance acceptance, then book by phone, web form or WhatsApp. After the visit, they need reports, follow-up reminders and billing answers, and good aftercare is what turns a one-off patient into a family that returns.
Search and Google Business Profile listings bring new patients; WhatsApp handles appointment questions and directions; SMS carries confirmations and reminders because it reaches every phone; voice IVR routes calls to departments and handles after-hours triage messages; email suits health check packages and corporate wellness programmes.
Campaign ideas that pair with this template
- Annual health check package reminders sent on the anniversary of a patient's last check-up
- Vaccination and flu-season campaigns for families, with one-tap booking links
- Post-discharge WhatsApp follow-ups that ask how the patient is recovering and offer a teleconsultation
Need this SMS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a hospital or clinic send the visit feedback request message?
Send a day after the visit to collect feedback on the experience. Automate it from your software where possible so it is never forgotten.
Can I send this SMS in India without DLT registration?
No. Commercial SMS in India must use a header and a content template registered on a DLT platform. Messages that do not match a registered template are blocked by the operator.
Which DLT category should I choose for this visit feedback request message?
Usually Service Implicit. The final category depends on your entity type, the consent you hold and your operator's guidelines, and we confirm it during registration.
Can DND Teams set this up for my hospital or clinic?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More SMS templates for Hospitals & Clinics
This message on other channels
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