RCS template · Utility
Event Enquiry Received RCS Template for Wedding & Event Planners
A ready-to-adapt RCS message for wedding planners, event managers and venues, with placeholders, sample values and compliance notes.
When to Send This Message
Send when an enquiry comes in. For wedding planners, event managers and venues, this is one of the everyday messages that keeps clients informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Events involve many vendors, dates and payments, and clear communication with the client and guests makes the experience smooth.
The RCS Template
Event Enquiry Received
Dear {client}, thank you for contacting [Business Name] about your {event} on {date}. Our planner {planner} will call you within {hours} hours.SMS fallback (India, DLT format)
Dear {#var#}, thank you for contacting [Business Name] about your {#var#} on {#var#}. Our planner {#var#} will call you within {#var#} hours.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {client} | Client | Mr. Arora |
| {event} | Event | wedding |
| {date} | Date | 14 Feb |
| {planner} | Planner | Shruti |
| {hours} | Hours | 24 |
Filling in each placeholder
- Client (sample: Mr. Arora): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Event (sample: wedding): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Date (sample: 14 Feb): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Planner (sample: Shruti): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Hours (sample: 24): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 5 placeholders and a body of 143 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Wedding & Event Planners
Guest lists contain personal data that should be used only for the event. Portfolio content needs client consent, and package prices should list inclusions and taxes clearly.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Where this message fits for Wedding & Event Planners
Couples and corporate clients start planning months ahead, browsing Instagram and Pinterest for ideas, shortlisting planners and venues, comparing packages and budgets, and meeting a few planners before signing. Decisions involve families or several managers, and the planner then coordinates dozens of vendors and guests.
Instagram and Pinterest show real events; search and wedding directories bring enquiries; WhatsApp coordinates with clients and vendors and shares mood boards; email carries proposals, contracts and invoices; SMS sends guest reminders and RSVP links.
Campaign ideas that pair with this template
- Invitations to wedding shows or venue open days
- Planning checklists sent by months remaining until the event
- Anniversary messages to past couples with referral offers
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a event company send the event enquiry received message?
Send when an enquiry comes in. Sending it at a consistent time builds trust and reduces follow-up calls.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my event company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Wedding & Event Planners
This message on other channels
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