WhatsApp template · Utility
Event Enquiry Received WhatsApp Template for Wedding & Event Planners
A ready-to-adapt WhatsApp message for wedding planners, event managers and venues, with placeholders, sample values and compliance notes.
When to Send This Message
Send when an enquiry comes in. For wedding planners, event managers and venues, this is one of the everyday messages that keeps clients informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Couples and companies choose event partners on portfolio, budget fit and responsiveness.
The WhatsApp Template
Dear {{1}}, thank you for contacting [Business Name] about your {{2}} on {{3}}. Our planner {{4}} will call you within {{5}} hours.[Business Name]
Example with sample values
Dear Mr. Arora, thank you for contacting [Business Name] about your wedding on 14 Feb. Our planner Shruti will call you within 24 hours.
Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {{1}} | Client | Mr. Arora |
| {{2}} | Event | wedding |
| {{3}} | Date | 14 Feb |
| {{4}} | Planner | Shruti |
| {{5}} | Hours | 24 |
Filling in each placeholder
- Client (sample: Mr. Arora): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Event (sample: wedding): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Date (sample: 14 Feb): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Planner (sample: Shruti): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Hours (sample: 24): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 5 placeholders and a body of 143 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.
Category and Approval
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Compliance Checklist
- The template is approved in the correct category before sending; utility and authentication templates cannot carry promotional content.
- The customer has opted in to receive WhatsApp messages from your business, and you keep a record of the opt-in.
- Variables are numbered in order and you provide sample values when submitting; avoid starting or ending the body with a variable.
Rules to keep in mind for Wedding & Event Planners
Guest lists contain personal data that should be used only for the event. Portfolio content needs client consent, and package prices should list inclusions and taxes clearly.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Need this WhatsApp template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a event company send the event enquiry received message?
Send when an enquiry comes in. Sending it at a consistent time builds trust and reduces follow-up calls.
Do WhatsApp templates need approval?
Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.
Why is this template in the Utility category?
Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.
Can DND Teams set this up for my event company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More WhatsApp templates for Wedding & Event Planners
This message on other channels
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