RCS template · Utility
Vehicle Ready for Delivery RCS Template for Automobile Dealers & Workshops
A ready-to-adapt RCS message for car and two-wheeler dealers and service workshops, with placeholders, sample values and compliance notes.
When to Send This Message
Send when servicing or repairs are complete. For car and two-wheeler dealers and service workshops, this is one of the everyday messages that keeps customers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Vehicle buyers research models online, book test drives and compare on-road prices and finance.
The RCS Template
Vehicle Ready for Delivery
Dear {customer}, your vehicle {reg_no} is ready at [Business Name]. Bill amount: Rs. {amount}. Workshop hours: {hours}.SMS fallback (India, DLT format)
Dear {#var#}, your vehicle {#var#} is ready at [Business Name]. Bill amount: Rs. {#var#}. Workshop hours: {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mr. Singh |
| {reg_no} | Reg no | MP04XX1234 |
| {amount} | Amount | 4,860 |
| {hours} | Hours | 9 AM to 7 PM |
Filling in each placeholder
- Customer (sample: Mr. Singh): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Reg no (sample: MP04XX1234): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Amount (sample: 4,860): Write amounts as Rs. 1,499 rather than with the rupee symbol, which forces Unicode encoding in SMS and shortens each part to 70 characters.
- Hours (sample: 9 AM to 7 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 4 placeholders and a body of 119 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
Rules to keep in mind for Automobile Dealers & Workshops
Prices in ads should be described accurately (ex-showroom versus on-road) and finance offers must name the lender and state that approval is subject to terms. Insurance renewals offered through the dealership must follow IRDAI rules for the intermediary involved.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a automobile dealership send the vehicle ready for delivery message?
Send when servicing or repairs are complete. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my automobile dealership?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Automobile Dealers & Workshops
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