RCS template · Utility
Service Estimate Approval RCS Template for Automobile Dealers & Workshops
A ready-to-adapt RCS message for car and two-wheeler dealers and service workshops, with placeholders, sample values and compliance notes.
When to Send This Message
Send when additional work needs customer approval. For car and two-wheeler dealers and service workshops, this is one of the everyday messages that keeps customers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.
Vehicle buyers research models online, book test drives and compare on-road prices and finance.
The RCS Template
Service Estimate Approval
Dear {customer}, during servicing of {reg_no}, our technician recommends {work}. Estimated cost Rs. {amount}. Reply YES to approve or call {phone}.SMS fallback (India, DLT format)
Dear {#var#}, during servicing of {#var#}, our technician recommends {#var#}. Estimated cost Rs. {#var#}. Reply YES to approve or call {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mr. Singh |
| {reg_no} | Reg no | MP04XX1234 |
| {work} | Work | front brake pad replacement |
| {amount} | Amount | 2,100 |
| {phone} | Phone | 0755-XXXXXXX |
Filling in each placeholder
- Customer (sample: Mr. Singh): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Reg no (sample: MP04XX1234): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Work (sample: front brake pad replacement): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Amount (sample: 2,100): Write amounts as Rs. 1,499 rather than with the rupee symbol, which forces Unicode encoding in SMS and shortens each part to 70 characters.
- Phone (sample: 0755-XXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.
This template has 5 placeholders and a body of 147 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
Rules to keep in mind for Automobile Dealers & Workshops
Prices in ads should be described accurately (ex-showroom versus on-road) and finance offers must name the lender and state that approval is subject to terms. Insurance renewals offered through the dealership must follow IRDAI rules for the intermediary involved.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Where this message fits for Automobile Dealers & Workshops
Car buyers research models, prices and reviews online for weeks, compare dealers, book test drives and negotiate finance and trade-ins. After purchase, service reminders, insurance renewals and trade-in offers keep the relationship going.
Search and car portals drive leads; YouTube reviews and Instagram show models; WhatsApp shares brochures and quotes; SMS confirms test drives and service bookings; voice calls follow up leads; email shares new model launches.
Campaign ideas that pair with this template
- Test drive booking campaigns for new models
- Service reminders based on mileage or months since last service
- Trade-in valuation offers to owners of three-year-old cars
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a automobile dealership send the service estimate approval message?
Send when additional work needs customer approval. Automate it from your software where possible so it is never forgotten.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my automobile dealership?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Automobile Dealers & Workshops
This message on other channels
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