WhatsApp template · Utility

Out for Delivery WhatsApp Template for Pharmacies & Medical Stores

A ready-to-adapt WhatsApp message for pharmacies and medical stores, with placeholders, sample values and compliance notes.

When to Send This Message

Send when the delivery person leaves with the order. For pharmacies and medical stores, this is one of the everyday messages that keeps customers informed without a phone call. It works best when it is triggered automatically from your booking, billing or CRM software.

Regular customers buying monthly medicines are the core of the business, and refill reminders and home delivery updates keep them loyal.

The WhatsApp Template

Category: Utility · Language: English

Dear {{1}}, your order {{2}} from [Business Name] is out for delivery and should reach you by {{3}}. Delivery contact: {{4}}.

Thank you.

[Business Name]

Example with sample values

Dear Mr. Gupta, your order PH5521 from [Business Name] is out for delivery and should reach you by 7:30 PM. Delivery contact: 98XXXXXXXX.

Thank you.

Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.

Placeholders and Sample Values

Placeholder	Meaning	Sample value
{{1}}	Customer	Mr. Gupta
{{2}}	Order id	PH5521
{{3}}	Time	7:30 PM
{{4}}	Phone	98XXXXXXXX

Filling in each placeholder

Customer (sample: Mr. Gupta): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
Order id (sample: PH5521): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
Time (sample: 7:30 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
Phone (sample: 98XXXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.

This template has 4 placeholders and a body of 138 characters before values are filled in. WhatsApp allows up to 1,024 characters in a template body, but short messages with one clear action get the best response.

Category and Approval

Utility templates must relate to a specific transaction, account or request the customer already has with you, such as a confirmation, reminder or status update. Do not add offers or promotional lines, as Meta may reclassify the template as marketing.

Compliance Checklist

Variables are numbered in order and you provide sample values when submitting; avoid starting or ending the body with a variable.
Links point to your own website or a trusted domain, and button labels are short and clear.
Marketing messages include an easy way to opt out, and opt-outs are honoured promptly.

Rules to keep in mind for Pharmacies & Medical Stores

Online pharmacy operations in India are subject to the Drugs and Cosmetics Act and evolving e-pharmacy rules, and prescription medicines must not be advertised to the public. Messages should be about service, availability and refills, never about promoting prescription drugs.

General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our WhatsApp compliance guide for India.

Tips for Better Results

Use the customer's name and a reference number so the message is easy to trust and to search for later.
Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.

Need this WhatsApp template set up?

We register, submit and connect templates for you, and send test messages before launch.

WhatsApp Us Call +91 88890 28885 Enquiry Form

Quotes in USD for international clients.

Questions About This Template

When should a pharmacy send the out for delivery message?

Send when the delivery person leaves with the order. Automate it from your software where possible so it is never forgotten.

Do WhatsApp templates need approval?

Yes. Business-initiated messages outside the 24-hour customer service window must use a template approved by Meta. Approval is usually quick, but templates can be rejected or re-categorised if they break the guidelines.

Can I change the wording?

Yes. Adapt the text to your business, but keep it clear and specific, keep variables in order and submit realistic sample values. Any change to an approved template needs re-approval.

Can DND Teams set this up for my pharmacy?

Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.