RCS template · Utility
Goods in Transit RCS Template for Packers & Movers
A ready-to-adapt RCS message for packers, movers and relocation companies, with placeholders, sample values and compliance notes.
When to Send This Message
Send when the vehicle leaves. For packers, movers and relocation companies, this is one of the everyday messages that keeps customers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
People moving home or office compare movers on trust, price and insurance, often after hearing about fraud in the industry.
The RCS Template
Goods in Transit
Dear {customer}, your goods are in transit with [Business Name] in vehicle {vehicle}. Expected delivery: {eta}. Track: {link}SMS fallback (India, DLT format)
Dear {#var#}, your goods are in transit with [Business Name] in vehicle {#var#}. Expected delivery: {#var#}. Track: {#var#}Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mr. Pandey |
| {vehicle} | Vehicle | MP04XX9911 |
| {eta} | Eta | 28 Oct |
| {link} | Link | https://example.com/t/PM2 |
Filling in each placeholder
- Customer (sample: Mr. Pandey): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Vehicle (sample: MP04XX9911): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Eta (sample: 28 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Link (sample: https://example.com/t/PM2): Use your own short, recognisable domain; for SMS in India the domain must be whitelisted on DLT, and each variable is usually limited to 30 characters.
This template has 4 placeholders and a body of 125 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
Rules to keep in mind for Packers & Movers
Quotations should list all charges, including GST and transit insurance, to avoid disputes under the Consumer Protection Act, 2019. Messages should clearly identify the company and its registered contact numbers so customers can verify they are dealing with a genuine mover.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Getting the goods in transit message right
Share the vehicle number, the driver's contact and the expected delivery date, and send an update if the vehicle is delayed by traffic, weather or checkposts. For long-distance moves, a daily update reassures customers, who are often anxious about their belongings. Share the tracking link.
Where this message fits for Packers & Movers
People moving home or office compare quotes, check reviews and insurance cover, and book a survey. Moves cluster at month-end and in summer, and clear communication on move day prevents most complaints.
Search and comparison sites drive quotes; WhatsApp shares video surveys and estimates; SMS sends move-day reminders and crew arrival times; voice calls confirm details; email carries contracts and invoices.
Campaign ideas that pair with this template
- Moving checklists sent after booking
- Survey and move-day reminders
- Review requests after the move
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a moving company send the goods in transit message?
Send when the vehicle leaves. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my moving company?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Packers & Movers
Get Help With RCS Templates
Tell us what you need and we will get back to you, usually within one working day.
- Free requirement discussion
- Clear written quotation, in USD on request
- No long lock-in for most services
Prefer to talk? Call +91 88890 28885 or message us on WhatsApp.