RCS template · Utility
Office Closure Notice RCS Template for Law Firms & Advocates
A ready-to-adapt RCS message for law firms and advocates, with placeholders, sample values and compliance notes.
When to Send This Message
Send to existing clients about closures. For law firms and advocates, this is one of the everyday messages that keeps clients informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
For existing clients, hearing dates, document requests and fee communication are the main touchpoints.
The RCS Template
Office Closure Notice
Dear client, the office of [Business Name] will remain closed on {date} for {reason}. For urgent matters, please call {phone}.SMS fallback (India, DLT format)
Dear client, the office of [Business Name] will remain closed on {#var#} for {#var#}. For urgent matters, please call {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {date} | Date | 24 Oct |
| {reason} | Reason | Dussehra |
| {phone} | Phone | 98XXXXXXXX |
Filling in each placeholder
- Date (sample: 24 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Reason (sample: Dussehra): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Phone (sample: 98XXXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.
This template has 3 placeholders and a body of 126 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Law Firms & Advocates
Bar Council of India Rule 36 prohibits advocates from soliciting work or advertising, although websites with factual information (name, contact, enrolment, areas of practice) are permitted. We therefore focus on informational websites and client-service messages, not promotional campaigns.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Where this message fits for Law Firms & Advocates
Clients usually look for lawyers when they face a problem, such as a dispute, a property purchase, a visa or a business deal, searching by practice area and location, reading lawyer profiles and reviews, and calling for an initial consultation. Trust, expertise and clarity about fees decide who they choose.
Search and legal directories bring enquiries; LinkedIn and articles build credibility; email carries engagement letters and case updates; SMS sends appointment and hearing reminders; WhatsApp is used for scheduling where clients prefer it.
Campaign ideas that pair with this template
- Legal update newsletters on new laws affecting clients
- Free initial consultation campaigns for specific practice areas
- Hearing and deadline reminders for active clients
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a law firm send the office closure notice message?
Send to existing clients about closures. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my law firm?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Law Firms & Advocates
This message on other channels
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