RCS template · Utility

Payment Received RCS Template for Internet Service Providers & Cable Operators

A ready-to-adapt RCS message for broadband ISPs and cable or DTH operators, with placeholders, sample values and compliance notes.

When to Send This Message

Send after renewal payment. For broadband ISPs and cable or DTH operators, this is one of the everyday messages that keeps subscribers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.

Subscribers choose broadband and cable providers on speed, reliability, local support and price.

The RCS Template

Rich card · Verified sender: [Business Name]

Payment Received

Dear {subscriber}, payment of Rs. {amount} for ID {user_id} is received. Your plan is active till {date}. Thank you for choosing [Business Name].

Call us

SMS fallback (India, DLT format)

Dear {#var#}, payment of Rs. {#var#} for ID {#var#} is received. Your plan is active till {#var#}. Thank you for choosing [Business Name].

Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.

Placeholders and Sample Values

Placeholder	Meaning	Sample value
{subscriber}	Subscriber	Mr. Dubey
{amount}	Amount	1,770
{user_id}	User id	BB-55213
{date}	Date	19 Jan

Filling in each placeholder

Subscriber (sample: Mr. Dubey): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
Amount (sample: 1,770): Write amounts as Rs. 1,499 rather than with the rupee symbol, which forces Unicode encoding in SMS and shortens each part to 70 characters.
User id (sample: BB-55213): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
Date (sample: 19 Jan): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.

This template has 4 placeholders and a body of 145 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.

Category and Approval

Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.

Compliance Checklist

Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.

Rules to keep in mind for Internet Service Providers & Cable Operators

ISPs are licensed under the Department of Telecommunications and must follow TRAI quality-of-service and consumer protection rules; advertised speeds should be stated as 'up to' with fair usage terms. Billing and outage messages are service messages, while upgrade offers need consent.

General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.

Tips for Better Results

Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Use the customer's name and a reference number so the message is easy to trust and to search for later.

Where this message fits for Internet Service Providers & Cable Operators

Customers choose broadband based on coverage at their address, speed, price, contract length and reviews, then sign up online or by phone. Installation scheduling, outage updates and billing clarity shape satisfaction, and contract-end dates are when customers compare and switch.

Search and local ads drive sign-ups; address checkers on the website qualify leads; WhatsApp handles support chats; SMS sends installation slots, outage alerts and bill reminders; voice IVR routes support calls and reports known outages; email delivers bills and contract notices.

Campaign ideas that pair with this template

Outage alerts with estimated restoration times
Upgrade offers for customers who regularly use most of their bandwidth
Contract-end retention offers sent before renewal

Need this RCS template set up?

We register, submit and connect templates for you, and send test messages before launch.

WhatsApp Us Call +91 88890 28885 Enquiry Form

Quotes in USD for international clients.

Questions About This Template

When should a ISP send the payment received message?

Send after renewal payment. If customers reply, make sure someone on your team monitors and answers.

Do RCS messages need brand verification?

Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.

Can I add images to this message?

Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.

Can DND Teams set this up for my ISP?

Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.