RCS template · Utility
Premium Received RCS Template for Insurance Agents & Brokers
A ready-to-adapt RCS message for insurance agents, brokers and advisors, with placeholders, sample values and compliance notes.
When to Send This Message
Send after premium payment is confirmed. For insurance agents, brokers and advisors, this is one of the everyday messages that keeps policyholders informed without a phone call. Most businesses send it automatically from their software, so the timing is consistent.
Insurance buyers want advice they can trust and reminders they will not miss.
The RCS Template
Premium Received
Dear {customer}, premium of Rs. {amount} for policy {policy_no} has been received on {date}. Thank you for renewing with [Business Name].SMS fallback (India, DLT format)
Dear {#var#}, premium of Rs. {#var#} for policy {#var#} has been received on {#var#}. Thank you for renewing with [Business Name].Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mr. Tiwari |
| {amount} | Amount | 12,340 |
| {policy_no} | Policy no | XXXX8812 |
| {date} | Date | 28 Oct |
Filling in each placeholder
- Customer (sample: Mr. Tiwari): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Amount (sample: 12,340): Write amounts as Rs. 1,499 rather than with the rupee symbol, which forces Unicode encoding in SMS and shortens each part to 70 characters.
- Policy no (sample: XXXX8812): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Date (sample: 28 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
This template has 4 placeholders and a body of 137 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
Rules to keep in mind for Insurance Agents & Brokers
IRDAI regulations govern how insurance is advertised and sold, including rules on advertisements and requirements to state the insurer's name, registration and that insurance is the subject matter of solicitation. Agents must use approved material and never guarantee claim outcomes.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Where this message fits for Insurance Agents & Brokers
Insurance buyers compare quotes online or through brokers, ask about cover, exclusions and claims processes, and buy around renewal dates or life events such as buying a car, home or having a child. Renewal is the critical moment, as many customers switch if not contacted early.
Search and comparison sites drive quotes; WhatsApp answers cover questions and collects documents; SMS sends renewal reminders and claim status; voice calls handle complex sales and claims; email delivers policy documents.
Campaign ideas that pair with this template
- Renewal reminders 45, 30 and 7 days before expiry
- Claim status updates by WhatsApp
- Life event campaigns, such as new car or new home cover
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a insurance advisory send the premium received message?
Send after premium payment is confirmed. Sending it at a consistent time builds trust and reduces follow-up calls.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my insurance advisory?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Insurance Agents & Brokers
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