Voice Call Services for Solar Installers & EPC Companies

Challenges Solar Installers & EPC Companies Face

• Long decision cycles with many questions about subsidies
• Paperwork across DISCOM and portal approvals
• Customers who need maintenance reminders

We design IVR menus that are short and clear, record prompts in the right languages and route calls by department or time of day. Voice broadcasts use approved numbers and content, with reports showing which calls were answered.

Compliance for Solar Installers & EPC Companies

Subsidy claims should reflect current central and state scheme rules (such as PM Surya Ghar Muft Bijli Yojana for eligible residential consumers) and must not promise guaranteed savings. Equipment claims should match approved lists (such as ALMM) where applicable.

Savings and payback claims must be realistic and based on local tariffs and sun hours, and incentive schemes change often. Installers may need accreditation, such as MCS in the UK, and cold calling about solar is restricted in several countries.

Promotional voice calls in India fall under TRAI's TCCCPR framework: they must use designated number series, honour DND preferences and carry approved content, while service and transactional calls require proper customer consent.

For other countries, see our Voice Call compliance guides by country.

General information, not legal advice. We check current rules for your sector and channel before launch.

What We Measure

We report on outcomes that matter to rooftop solar installers and EPC companies, such as:

• Answered and missed calls by hour
• IVR option usage and drop-offs
• Broadcast answer rates
• Call-backs completed

What Affects the Cost

We do not publish fixed packages, because scope varies. The main factors are:

• Call duration and pulse rate
• Destination country and network
• Features such as keypress capture, IVR menus or call transfer
• Monthly call volume
• Script writing and voice-over

You get a written quotation with scope and timelines before any work starts.