Voice Call Compliance in Mexico

Key Rules for Voice Calls in Mexico

Consumers can register on PROFECO's REPEP list to block marketing calls and messages, and telemarketing campaigns must respect it.

Automated and prerecorded calls are tightly regulated in the US (TCPA and the National Do Not Call Registry) and Canada (CRTC Unsolicited Telecommunications Rules), and other countries in the region have their own registers and rules.

Practical Checklist

• Check whether the call is promotional or a service call, as the rules differ.
• Use permitted calling numbers and caller ID, and never hide or spoof the calling number.
• Screen numbers against any national do-not-call register before promotional campaigns.
• Call only within permitted hours in the recipient's time zone and keep recorded messages short.
• Offer an easy way to stop further calls and record call consent where required.

Contact data

Format numbers in international E.164 format with the +52 country code, remove duplicates and invalid numbers, and keep consent records linked to each number.

Advertising Alongside Messaging

Advertising must follow the Federal Consumer Protection Law, and health-related products are subject to COFEPRIS advertising rules.

This guide is general information, not legal advice, and reflects our understanding as of October 2026. Rules change, so we check current requirements for Mexico before every launch.