Compliance · Dominican Republic

Voice Call Compliance in the Dominican Republic

A practical overview of the rules that affect voice call messaging and marketing in the Dominican Republic, with a checklist before you launch.

Key Rules for Voice Calls in the Dominican Republic

Telemarketing must respect consent and objections under Law 172-13 and the consumer protection law (Law 358-05).

Automated and prerecorded calls are tightly regulated in the US (TCPA and the National Do Not Call Registry) and Canada (CRTC Unsolicited Telecommunications Rules), and other countries in the region have their own registers and rules.

Data Protection

Law 172-13 protects personal data and gives people the right to access, correct and delete their information.

Keep a record of how each contact was collected, what they agreed to and when, and make it easy for them to withdraw consent.

Practical Checklist

Check whether the call is promotional or a service call, as the rules differ.
Use permitted calling numbers and caller ID, and never hide or spoof the calling number.
Screen numbers against any national do-not-call register before promotional campaigns.
Call only within permitted hours in the recipient's time zone and keep recorded messages short.
Offer an easy way to stop further calls and record call consent where required.

Contact data

Format numbers in international E.164 format with the +1 country code, remove duplicates and invalid numbers, and keep consent records linked to each number.

Timing and Language

The Dominican Republic follows the America/Santo_Domingo time zone (UTC-04:00 in October 2026). The usual working week is Monday to Friday. Schedule voice call campaigns for the recipient's local daytime hours, avoid public holidays and religious observances that matter to your audience, and convert send times from IST before scheduling.

In Santo Domingo, customers commonly use Spanish. Messages in the customer's preferred language usually perform better, but check how local-language text affects character counts (for SMS) and template approval (for WhatsApp).

Digital Habits and Channels in the Dominican Republic

The Dominican Republic has high mobile use, and WhatsApp and Instagram are the main channels for reaching customers. Law 172-13 on personal data protection requires consent.

Cards and bank transfers are common, and cash remains widely used. Carnival, Christmas with the double salary (doble sueldo) and the tourism season from December to April shape demand.

The Dominican Republic has one of the fastest-growing economies in Latin America, driven by tourism (Punta Cana and Puerto Plata receive millions of visitors), free-trade-zone manufacturing of medical devices, cigars and textiles, mining, and remittances from Dominicans in the US. The ITBIS sales tax is 18%, and prices are in Dominican pesos. Law 172-13 protects personal data, and Claro, Altice and Viva are the mobile operators.

Regulators, Registers and Practical Rules in the Dominican Republic

In the Dominican Republic, INDOTEL (Instituto Dominicano de las Telecomunicaciones) regulates telecoms, and Law 172-13 protects personal data held in files and databases, including the right to access and correct records. Consumer protection is overseen by Pro Consumidor under Law 358-05, which covers misleading advertising. Claro, Altice and Viva are the mobile operators.

WhatsApp is the dominant channel for customer service, and many people prefer a quick WhatsApp reply to a phone call. Keep marketing to opted-in contacts and honour stop requests quickly. Spanish is used for nearly all messaging, with English useful in tourist areas such as Punta Cana and Puerto Plata. The Christmas period, when many Dominicans living abroad visit, is a busy season for retail, travel and remittance services.

General guidance, not legal advice. Check current rules with the regulator or a local adviser before launch.

Advertising Alongside Messaging

Advertising must follow the consumer protection law (Law 358-05), enforced by Pro Consumidor.

This guide is general information, not legal advice, and reflects our understanding as of October 2026. Rules change, so we check current requirements for the Dominican Republic before every launch.

Planning voice call campaigns for the Dominican Republic?

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Voice Call in the Dominican Republic: FAQs

Do I need consent to send marketing voice call messages in the Dominican Republic?

In most cases, yes, or at least an existing customer relationship and a clear opt-out. Telemarketing must respect consent and objections under Law 172-13 and the consumer protection law (Law 358-05).

Are automated voice calls allowed in the Dominican Republic?

Automated and prerecorded calls are usually more tightly regulated than live calls. Check consent, calling hours and any national do-not-call register before a campaign.

Can DND Teams run voice call campaigns to the Dominican Republic?

Yes. We are based in Bhopal, India, and run campaigns for international markets remotely, after checking the current rules, sender requirements and coverage for the Dominican Republic.

Is this legal advice?

No. This guide is general information to help you plan. Regulations change and their application depends on your business, so take local legal advice for significant campaigns.