Compliance · Costa Rica

Voice Call Compliance in Costa Rica

A practical overview of the rules that affect voice call messaging and marketing in Costa Rica, with a checklist before you launch.

Key Rules for Voice Calls in Costa Rica

Telemarketing must respect consent and objections under Law 8968 and the consumer protection law (Law 7472).

Automated and prerecorded calls are tightly regulated in the US (TCPA and the National Do Not Call Registry) and Canada (CRTC Unsolicited Telecommunications Rules), and other countries in the region have their own registers and rules.

Data Protection

The Agency for the Protection of Personal Data (PRODHAB) supervises Law 8968.

Keep a record of how each contact was collected, what they agreed to and when, and make it easy for them to withdraw consent.

Practical Checklist

Check whether the call is promotional or a service call, as the rules differ.
Use permitted calling numbers and caller ID, and never hide or spoof the calling number.
Screen numbers against any national do-not-call register before promotional campaigns.
Call only within permitted hours in the recipient's time zone and keep recorded messages short.
Offer an easy way to stop further calls and record call consent where required.

Contact data

Format numbers in international E.164 format with the +506 country code, remove duplicates and invalid numbers, and keep consent records linked to each number.

Timing and Language

Costa Rica follows the America/Costa_Rica time zone (UTC-06:00 in October 2026). The usual working week is Monday to Friday. Schedule voice call campaigns for the recipient's local daytime hours, avoid public holidays and religious observances that matter to your audience, and convert send times from IST before scheduling.

In San José, customers commonly use Spanish, with English. Messages in the customer's preferred language usually perform better, but check how local-language text affects character counts (for SMS) and template approval (for WhatsApp).

Digital Habits and Channels in Costa Rica

Costa Rica has high mobile use, and WhatsApp is the main channel for customer communication. SINPE Móvil, which lets people send money using a phone number, is used by most adults.

Law 8968 on personal data protection, overseen by PRODHAB, requires consent. Tourism peaks in the dry season from December to April, and Christmas bonuses (aguinaldo) lift December spending.

Costa Rica exports medical devices made by firms such as Boston Scientific and Medtronic, as well as coffee, pineapples and bananas, and earns heavily from eco-tourism. Many multinational companies run shared-service and contact centres in the San José area, using its bilingual workforce. VAT (IVA) is 13%, and the currency is the colón. SINPE Móvil instant transfers by phone number are used by most adults. Law 8968 on personal data protection is overseen by PRODHAB. Kölbi (ICE), Claro and Liberty run the mobile networks.

Regulators, Registers and Practical Rules in Costa Rica

Costa Rica's Law 8968 on the protection of individuals with regard to personal data is supervised by PRODHAB (Agencia de Protección de Datos de los Habitantes), and databases used for commercial purposes may need to be registered with it. The telecom regulator SUTEL and the Ministry of Science, Innovation, Technology and Telecommunications set the rules for networks and spam, and consumer law also restricts unsolicited advertising. Kölbi (ICE), Liberty and Claro are the mobile operators.

SINPE Móvil, the instant payment system linked to phone numbers, is used by most adults, so payment reminders that include a SINPE number are practical. Spanish is the main language, with English useful for tourism in Guanacaste, the Pacific coast and La Fortuna. The dry season from December to April is the high tourist season.

General guidance, not legal advice. Check current rules with the regulator or a local adviser before launch.

Advertising Alongside Messaging

Advertising must follow the Law for the Promotion of Competition and Effective Consumer Protection (Law 7472).

This guide is general information, not legal advice, and reflects our understanding as of October 2026. Rules change, so we check current requirements for Costa Rica before every launch.

Planning voice call campaigns for Costa Rica?

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Voice Call in Costa Rica: FAQs

Do I need consent to send marketing voice call messages in Costa Rica?

In most cases, yes, or at least an existing customer relationship and a clear opt-out. Telemarketing must respect consent and objections under Law 8968 and the consumer protection law (Law 7472).

Are automated voice calls allowed in Costa Rica?

Automated and prerecorded calls are usually more tightly regulated than live calls. Check consent, calling hours and any national do-not-call register before a campaign.

Can DND Teams run voice call campaigns to Costa Rica?

Yes. We are based in Bhopal, India, and run campaigns for international markets remotely, after checking the current rules, sender requirements and coverage for Costa Rica.

Is this legal advice?

No. This guide is general information to help you plan. Regulations change and their application depends on your business, so take local legal advice for significant campaigns.