RCS template · Utility
Requested Item Back in Stock RCS Template for Pharmacies & Medical Stores
A ready-to-adapt RCS message for pharmacies and medical stores, with placeholders, sample values and compliance notes.
When to Send This Message
Send when an item the customer asked for becomes available. For pharmacies and medical stores, this is one of the everyday messages that keeps customers informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Local pharmacies compete with online delivery apps on trust, speed and availability.
The RCS Template
Requested Item Back in Stock
Dear {customer}, the item you asked about ({item}) is now available at [Business Name]. Reply to reserve it or call {phone}.SMS fallback (India, DLT format)
Dear {#var#}, the item you asked about ({#var#}) is now available at [Business Name]. Reply to reserve it or call {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {customer} | Customer | Mr. Gupta |
| {item} | Item | glucometer strips |
| {phone} | Phone | 0755-XXXXXXX |
Filling in each placeholder
- Customer (sample: Mr. Gupta): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Item (sample: glucometer strips): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Phone (sample: 0755-XXXXXXX): Use a number the customer can actually reach during business hours, ideally one already shown on your website.
This template has 3 placeholders and a body of 124 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Promotional rich cards go only to customers who have agreed to receive them.
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
Rules to keep in mind for Pharmacies & Medical Stores
Online pharmacy operations in India are subject to the Drugs and Cosmetics Act and evolving e-pharmacy rules, and prescription medicines must not be advertised to the public. Messages should be about service, availability and refills, never about promoting prescription drugs.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
Where this message fits for Pharmacies & Medical Stores
Pharmacy customers want speed: they search for a medicine or the nearest open pharmacy, check stock and delivery time, and order by phone, app or WhatsApp. Regular customers with chronic conditions value refill reminders and home delivery, and trust in genuine medicines matters more than small price differences.
Maps listings and 'pharmacy open now' searches bring walk-ins; WhatsApp is ideal for sending prescriptions and confirming orders; SMS carries refill reminders and delivery updates; voice IVR handles stock enquiries out of hours; email is used for wellness product promotions.
Campaign ideas that pair with this template
- Monthly refill reminders for regular customers, timed to their last purchase
- Seasonal allergy and cold-and-flu product guides
- Free delivery offers for elderly customers within a set radius
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a pharmacy send the requested item back in stock message?
Send when an item the customer asked for becomes available. If customers reply, make sure someone on your team monitors and answers.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my pharmacy?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Pharmacies & Medical Stores
This message on other channels
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