RCS template · Utility
Dispatch Advice RCS Template for Manufacturers & Industrial Suppliers
A ready-to-adapt RCS message for manufacturers and industrial suppliers, with placeholders, sample values and compliance notes.
When to Send This Message
Send when material is dispatched. For manufacturers and industrial suppliers, this is one of the everyday messages that keeps buyers and distributors informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Sales cycles are long and relationships with distributors and repeat buyers matter more than one-off leads.
The RCS Template
Dispatch Advice
Dear {buyer}, your order {po_no} has been dispatched by [Business Name]. Invoice {invoice}, vehicle {vehicle}, LR no. {lr}. Expected arrival: {eta}.SMS fallback (India, DLT format)
Dear {#var#}, your order {#var#} has been dispatched by [Business Name]. Invoice {#var#}, vehicle {#var#}, LR no. {#var#}. Expected arrival: {#var#}.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {buyer} | Buyer | Mr. Agarwal |
| {po_no} | Po no | PO-5541 |
| {invoice} | Invoice | INV-8812 |
| {vehicle} | Vehicle | MP04XX5678 |
| {lr} | Lr | LR-2231 |
| {eta} | Eta | 22 Oct |
Filling in each placeholder
- Buyer (sample: Mr. Agarwal): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Po no (sample: PO-5541): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Invoice (sample: INV-8812): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Vehicle (sample: MP04XX5678): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Lr (sample: LR-2231): Use the same reference format that appears on your invoices, receipts or software, so customers and staff can match it quickly.
- Eta (sample: 22 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
This template has 6 placeholders and a body of 148 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
- Images are clear, sized as the provider recommends, and do not hide important information that is missing from the text.
- Promotional rich cards go only to customers who have agreed to receive them.
Rules to keep in mind for Manufacturers & Industrial Suppliers
Claims about certifications (such as ISO or BIS) and standards must be accurate and current. Export marketing must respect the destination country's messaging rules, and B2B contact data is still personal data under the DPDP Act, 2023.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Use the customer's name and a reference number so the message is easy to trust and to search for later.
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a manufacturing business send the dispatch advice message?
Send when material is dispatched. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Can I add images to this message?
Yes. A rich card can include an image or short video. Keep important details in the text as well, since not everyone views the image.
Can DND Teams set this up for my manufacturing business?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
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