RCS template · Utility
Next Sitting Reminder RCS Template for Dental Clinics
A ready-to-adapt RCS message for dental clinics, with placeholders, sample values and compliance notes.
When to Send This Message
Send before each scheduled sitting of a multi-visit treatment. For dental clinics, this is one of the everyday messages that keeps patients informed without a phone call. It can be sent manually from a panel at first and automated later through an API.
Treatment often runs over several sittings, so reminders and recall messages matter as much as new enquiries.
The RCS Template
Next Sitting Reminder
Dear {patient}, your next sitting for {treatment} at [Business Name] is on {date} at {time}. Please avoid eating for one hour before the procedure if advised by your dentist.SMS fallback (India, DLT format)
Dear {#var#}, your next sitting for {#var#} at [Business Name] is on {#var#} at {#var#}. Please avoid eating for one hour before the procedure if advised by your dentist.Replace [Business Name] with your registered brand name. Links shown use example.com as a placeholder; use your own domain.
Placeholders and Sample Values
| Placeholder | Meaning | Sample value |
|---|---|---|
| {patient} | Patient | Anita |
| {treatment} | Treatment | root canal treatment |
| {date} | Date | 16 Oct |
| {time} | Time | 5:00 PM |
Filling in each placeholder
- Patient (sample: Anita): Use the first name or the salutation the customer gave you; fall back to a neutral greeting if the field is empty.
- Treatment (sample: root canal treatment): Keep the value short and specific; test the longest realistic value to check the message still reads well.
- Date (sample: 16 Oct): Write dates in an unambiguous form such as 14 Oct or 14 Oct 2026; avoid formats like 10/11 that customers read differently.
- Time (sample: 5:00 PM): Give times with AM/PM or a clear range, and the time zone if the customer may be in another country.
This template has 4 placeholders and a body of 174 characters before values are filled in. RCS card descriptions can be longer than SMS, but the first line should still carry the key information, as previews are truncated.
Category and Approval
Service updates like this suit RCS well because a card can carry buttons such as confirm, reschedule or get directions. The message must still relate to the customer's existing transaction.
Compliance Checklist
- Your brand (name, logo and description) is verified with the RCS provider before launch.
- Suggested replies and actions are short (25 characters or fewer per chip) and each one leads somewhere useful.
- An SMS fallback is configured, and in India the fallback text uses a DLT-registered template.
Rules to keep in mind for Dental Clinics
Dentists in India are bound by the Dental Council of India's ethics regulations, which restrict self-promotional claims, and by ASCI rules on health advertising. We keep content educational, avoid guaranteed results, and use before/after images only with written patient consent.
General guidance, not legal advice. Rules change, so confirm current requirements before launch. See our RCS compliance guide for India.
Tips for Better Results
- Send it as close as possible to the event it relates to, such as right after booking or the day before an appointment.
- Keep one purpose per message; if you need to send a reminder and a document, the reminder should still make sense on its own.
Need this RCS template set up?
We register, submit and connect templates for you, and send test messages before launch.
Questions About This Template
When should a dental clinic send the next sitting reminder message?
Send before each scheduled sitting of a multi-visit treatment. If customers reply, make sure someone on your team monitors and answers.
What happens if the customer's phone does not support RCS?
The message falls back to SMS. In India the fallback must use a DLT-registered template, which is why this page includes the SMS version.
Do RCS messages need brand verification?
Yes. RCS business messages are sent from a verified brand profile with your name and logo, which needs to be approved before launch.
Can DND Teams set this up for my dental clinic?
Yes. We adapt the template to your business, register or submit it, and connect it to your software or our panel. Share your use case on WhatsApp or through the form.
Related Templates
More RCS templates for Dental Clinics
This message on other channels
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