Compliance · Nepal
Voice Call Compliance in Nepal
A practical overview of the rules that affect voice call messaging and marketing in Nepal, with a checklist before you launch.
Key Rules for Voice Calls in Nepal
Voice broadcasts and IVR in Nepal run through licensed operators; messages should be consent-based and scheduled at reasonable hours.
Voice campaigns should use locally permitted numbers and respect the regulator's rules on unsolicited calls.
Data Protection
Nepal's Individual Privacy Act, 2018 (2075 BS) and its regulations set out how personal information may be collected and used, generally requiring consent.
Keep a record of how each contact was collected, what they agreed to and when, and make it easy for them to withdraw consent.
Practical Checklist
- Check whether the call is promotional or a service call, as the rules differ.
- Use permitted calling numbers and caller ID, and never hide or spoof the calling number.
- Screen numbers against any national do-not-call register before promotional campaigns.
- Call only within permitted hours in the recipient's time zone and keep recorded messages short.
- Offer an easy way to stop further calls and record call consent where required.
Contact data
Format numbers in international E.164 format with the +977 country code, remove duplicates and invalid numbers, and keep consent records linked to each number.
Timing and Language
Nepal follows the Asia/Kathmandu time zone (UTC+05:45 in October 2026). The usual working week is Sunday to Friday, with Saturday as the main weekly holiday. Schedule voice call campaigns for the recipient's local daytime hours, avoid public holidays and religious observances that matter to your audience, and convert send times from IST before scheduling.
In Kathmandu, customers commonly use Nepali and English, with Newar (Nepal Bhasa) and other languages. Messages in the customer's preferred language usually perform better, but check how local-language text affects character counts (for SMS) and template approval (for WhatsApp).
Digital Habits and Channels in Nepal
Nepal has growing mobile internet use, and Facebook, Messenger, Viber and TikTok are the main channels for reaching customers. Business SMS is sent through the operators Nepal Telecom and Ncell.
eSewa and Khalti wallets and FonePay QR are widely used for payments. Dashain and Tihar in autumn are the biggest festival and shopping seasons, followed by the trekking and tourism peaks in spring and autumn.
Nepal's economy relies on remittances from Nepalis working abroad, tourism to the Himalayas, agriculture and hydropower. VAT is 13%, and prices are in Nepalese rupees. The Individual Privacy Act 2018 protects personal data, and the Nepal Telecommunications Authority (NTA) regulates operators and bulk SMS. Most marketing is in Nepali, with English for tourism and business.
Advertising Alongside Messaging
Advertising should follow Nepal's advertising regulations, consumer protection law and platform policies.
This guide is general information, not legal advice, and reflects our understanding as of October 2026. Rules change, so we check current requirements for Nepal before every launch.
Planning voice call campaigns for Nepal?
We check the rules, set up sender requirements and run compliant campaigns.
Voice Call in Nepal: FAQs
Do I need consent to send marketing voice call messages in Nepal?
In most cases, yes, or at least an existing customer relationship and a clear opt-out. Voice broadcasts and IVR in Nepal run through licensed operators; messages should be consent-based and scheduled at reasonable hours.
Are automated voice calls allowed in Nepal?
Automated and prerecorded calls are usually more tightly regulated than live calls. Check consent, calling hours and any national do-not-call register before a campaign.
Can DND Teams run voice call campaigns to Nepal?
Yes. We are based in Bhopal, India, and run campaigns for international markets remotely, after checking the current rules, sender requirements and coverage for Nepal.
Is this legal advice?
No. This guide is general information to help you plan. Regulations change and their application depends on your business, so take local legal advice for significant campaigns.
Related Guides and Services
Other channels in Nepal
Voice Call rules in nearby markets
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